I do. I usually add my General terms and conditions to my offers and make sure that the agency/contractor explicitly agrees with them at least once. All my offers include project specific conditions (i.e. delivery date) and then refer to these General rules.
These General terms and conditions are the result of 10 years working in several sorts of projects. I add and modify things from time to time. The model may depend on how things are done in your country and market. Time ago I took my "General terms and conditions" to a lawyer for a check, and he helped to put it in order.
Many agencies do have their own contracts. In that case I just check that everything is covered and matches my requests (in that case again, it usually does within reasonable margins).
Once I had a customer (an agent) who said that my General terms and conditions were frightening. I run away from him as soon as I could before having worked too much. That guy is still being prosecuted by half a dozen end customers, who had paid money in advance for the same project, which involved writing, translating, photography...: that "customer" just flew away with the money and disappeared overseas (no, not a joke).
Matthew Preston wrote:
It has struck me that this kind of thing is very one sided and the translator can be left without a leg to stand on if the customer refuses to provide feedback or even to pay.
Well, note that even with a signed contract, this is life. But at least you have a contract, which means that both your customer and you have agreed on a few rules before starting the game, and no one can say that they did not know what to expect.
What happens if a client decides after a month for example that the work done is not satisfactory and then refuses to pay.
Before working for anyone, you should define these terms:
- "delivery" (how will you deliver the job and when, and how the customer will notify the reception of the job)
- "acceptance" (how the customer will notify that the job is ok)
- "review process" (how any needed modification should be requested and done: i.e. comments must be sent back to you within 1-2 weeks -depending on the job-, and you will send the modified job within N days)
- "what silence means" (... if nothing is said -note: written- about your job, this means that it has been accepted TO ALL EFFECTS -including invoicing and payment-)
- "invoicing and payment terms" (when you are going to send an invoice, how, and when and how will the payment be done)
The translator has assumed that "no news is good news" and is entitled to expect payment after that amount of time.
No, unless this is clearly stated somewhere!!
Does anyone have an arrangement that any negative feedback must be given within a certain time frame, and that payment should follow thereafter?
YES!!! If you search in this forum, I remember someone posting a url with some models that could be adapted to your needs.