Unable to open 'Properties' menu in Word
Thread poster: Petra Dr. Schmidt-Sarbutt

Petra Dr. Schmidt-Sarbutt
Local time: 20:53
German to English
+ ...
Aug 20, 2009

Hello everyone,

For some reason, I am no longer able to open the 'Properties' menu in Word. I am using Office 2007 and have no such problem with any of the other applications.
Also, all of the other functions in the Office menu work just fine, e.g. in the 'Prepare' menu, I can without any problems open 'Inspect Document', 'Ron Compatibility Checker' etc.
'Properties' are also included in my quick access toolbar, but again, I can't open the menu.
I am sure that I must have accidently hit the wrong key to bring that about. But how to reverse it?

Any suggestions welcome.
Greetings from Sydney,

Direct link Reply with quote

Ulf Norlinger  Identity Verified
Local time: 12:53
English to Swedish
+ ...
Reset MS Word to Factory Default settings Aug 21, 2009

I think the best way to solve this may be to reset MS Word to the state it was after you have installed it. If you haven't made a Windows Reset-point just after the installation of MS Word 2007, you have to reset Word through deleting a key in the registry.

1) Though, in your case it may be sufficient to delete the file "Normal.dot" which store the settings for menus, toolbars, and so on in MS Word (but make a copy of the file just in case!). MS Word will recreate "Normal.dot" the next time you start Word, but now with the initial Menu-, Toolbar-settings, and so on.

2) If this is not enough, you have to delete the key:
HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word key.
(start registry editor through "run regedit" in the Start-menu)
Restart Word. Word has been reset to default settings.

You can read more here:

[Redigerad 2009-08-21 00:11 GMT]

Direct link Reply with quote

Petra Dr. Schmidt-Sarbutt
Local time: 20:53
German to English
+ ...
Cannot find either... Aug 23, 2009

Hi Ulf,
I have just tried in vain to find either, i.e. normal.dot and/or HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word key!
With the latter, I made is as far as HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/ in the menu, but then there was not 'Word key'. Hmm. Where might I find it?
The 'search' function did not help me either.
It is not a major issue, I know, but a little frustrating all the same...

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Unable to open 'Properties' menu in Word

Advanced search

BaccS – Business Accounting Software
Modern desktop project management for freelance translators

BaccS makes it easy for translators to manage their projects, schedule tasks, create invoices, and view highly customizable reports. User-friendly, ProZ.com integration, community-driven development – a few reasons BaccS is trusted by translators!

More info »
PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »

  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search