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Serious problems with Excel - why?
Thread poster: Paul Dixon
Paul Dixon
Paul Dixon  Identity Verified
Brazil
Local time: 03:51
Portuguese to English
+ ...
Jun 8, 2012

I have just sent some translated files (EN>PT) to a client in another country, and they say that the Portuguese accents have come out as weird symbols - they sent me an excerpt of the files as received and the weird symbols are Chinese characters. Why is this happening? The files are OK to me as I am here in Brazil but the other end these weird characters come out. They have asked me to convert the files to PDF and I got the trial version of a converter but that won't work either. They also said... See more
I have just sent some translated files (EN>PT) to a client in another country, and they say that the Portuguese accents have come out as weird symbols - they sent me an excerpt of the files as received and the weird symbols are Chinese characters. Why is this happening? The files are OK to me as I am here in Brazil but the other end these weird characters come out. They have asked me to convert the files to PDF and I got the trial version of a converter but that won't work either. They also said an error message about damaged files has been shown on their screen. Why? ▲ Collapse
 
Javier Wasserzug
Javier Wasserzug  Identity Verified
United States
Local time: 23:51
English to Spanish
+ ...
Font Jun 8, 2012

It is the type of font, try changing it
 
Rolf Keller
Rolf Keller
Germany
Local time: 08:51
English to German
The font should be no problem Jun 8, 2012

Javier Wasserzug wrote:

It is the type of font, try changing it


Office 2003 and later is fully unicode-enabled. This means that the receiver should see the correct letters or no letters (= empty square or '?'), but not Chinese letters.

But of course you never know ...
 
Rolf Keller
Rolf Keller
Germany
Local time: 08:51
English to German
More info needed Jun 8, 2012

Excel versions? Windows languages? (Both sides)
File type?
 


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Serious problems with Excel - why?






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