MS OFFICE 365 unlicenced version, although I recently purchased my annual subscription!
Thread poster: Jenny Duthie

Jenny Duthie  Identity Verified
France
Local time: 02:54
French to English
Oct 17

Hello, I have Windows 10 with MS Office 365, it was all working fine til about a week ago, Office 365 does not appear to recognise that I have renewed my subscription, I've tried everything repair, then reinstall, checking that I don't have a 2nd version of MS Office (I did have 2 versions, so deleted one), it says "activate" when I open Word, but as well as my MSOffice username & password it asks for a 4-digit pin code which I cannot recall, it says go to Settings, Account, login, but I cannot ... See more
Hello, I have Windows 10 with MS Office 365, it was all working fine til about a week ago, Office 365 does not appear to recognise that I have renewed my subscription, I've tried everything repair, then reinstall, checking that I don't have a 2nd version of MS Office (I did have 2 versions, so deleted one), it says "activate" when I open Word, but as well as my MSOffice username & password it asks for a 4-digit pin code which I cannot recall, it says go to Settings, Account, login, but I cannot find the Settings in MSOffice to find this code, (it says I have to use Windows Hello to complete the process, then asks me for this code) so I am stuck, with the unlicenced version which I cannot edit, as a translator this is very frustrating! I have OpenOffice but it's not as good, IMO. I've tried to find a solution online including MS Office Support, to no avail!
Any suggestions would be gratefully received, thanks in advance.
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Michael J.H. Davies  Identity Verified
Denmark
Local time: 02:54
Member (2009)
English to Danish
+ ...
MS Office 365 license issues Oct 17

Hi Jenny,

Have you tried the various suggestions on

https://support.office.com/en-us/article/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380 ?

It could be helpful.

/ Michael


 

Rolf Keller
Germany
Local time: 02:54
English to German
Windows settings instead of MS Office settings? Oct 17

Jenny Duthie wrote:

it says go to Settings, Account, login, but I cannot find the Settings in MSOffice to find this code, (it says I have to use Windows Hello to complete the process, then asks me for this code)

I assume the Windows settings are meant, not the MSOffice settings, and the "code" is the Windows Hello PIN. You can remove this PIN:
https://www.tenforums.com/tutorials/6518-remove-pin-your-account-windows-10-a.html


 

esperantisto  Identity Verified
Local time: 04:54
Member (2006)
English to Russian
+ ...
And what is not good? Oct 17

Jenny Duthie wrote:

I have OpenOffice but it's not as good, IMO.


Do you mean Apache OpenOffice or OpenOffice.org? And what is not as good? Perhaps, at least as an interim solution, you should try LibreOffice. It features significantly better compatibility with Microsoft Office as AOO or OOo.


Iris Schmerda
 

Jenny Duthie  Identity Verified
France
Local time: 02:54
French to English
TOPIC STARTER
MANY THANKS I FOUND A SOLUTION Oct 17

in fact my PC administrator email needed to be changed, it seemed to be a compatibility issue as my PC & Windows were in someone else's name

 

Peter Motte  Identity Verified
Belgium
Local time: 02:54
Member (2009)
English to Dutch
+ ...
OpenOffice.org is now LibreOffice Oct 18

As a remainder: OpenOffice.org is actually LibreOffice nowadays.

 

esperantisto  Identity Verified
Local time: 04:54
Member (2006)
English to Russian
+ ...
Inaccurate Oct 19

Peter Motte wrote:

As a remainder: OpenOffice.org is actually LibreOffice nowadays.


Your information is not totally accurate. OOo is continued at least in two branches: LibreOffice and Apache OpenOffice. Both can be installed and used in the same environment. There is also NeoOffice for MacOS, but I am not sure that it is still in active development.


DZiW
 

Laurent Mercky
France
Local time: 02:54
Member (Jul 2019)
Chinese to French
+ ...
idea Oct 20

Jenny Duthie wrote:

Hello, I have Windows 10 with MS Office 365, it was all working fine til about a week ago, Office 365 does not appear to recognise that I have renewed my subscription, I've tried everything repair, then reinstall, checking that I don't have a 2nd version of MS Office (I did have 2 versions, so deleted one), it says "activate" when I open Word, but as well as my MSOffice username & password it asks for a 4-digit pin code which I cannot recall, it says go to Settings, Account, login, but I cannot find the Settings in MSOffice to find this code, (it says I have to use Windows Hello to complete the process, then asks me for this code) so I am stuck, with the unlicenced version which I cannot edit, as a translator this is very frustrating! I have OpenOffice but it's not as good, IMO. I've tried to find a solution online including MS Office Support, to no avail!
Any suggestions would be gratefully received, thanks in advance.


Just an idea.
Choose a monthly subscription, you pay once per month for one month of use and choose the automatic banking transfer.
Fast, easy, no need to be worried about renewal (renewed automatically each month).
I gave a try two years ago and I am very satisfied.


[Edited at 2019-10-20 14:58 GMT]


 


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MS OFFICE 365 unlicenced version, although I recently purchased my annual subscription!

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