Poll: Do you check ProZ.com FAQs before asking for help?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 18:26
SITE STAFF
Jun 2, 2009

This forum topic is for the discussion of the poll question "Do you check ProZ.com FAQs before asking for help?".

This poll was originally submitted by ProZ.com Staff

View the poll here

A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629


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Mark Nathan  Identity Verified
France
Local time: 03:26
Member (2002)
French to English
+ ...
Yes mum Jun 2, 2009

Can I play now I've done my homework?

[Edited at 2009-06-02 10:39 GMT]


OK....just kidding.

[Edited at 2009-06-02 12:23 GMT]


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S_Angel  Identity Verified
Italy
Local time: 03:26
German to Italian
+ ...
If such a question was asked... Jun 2, 2009

... it's probably because lots of users submit unnecessary support tickets. FAQs are there to be read, they are right to remind everyone of it.

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neilmac  Identity Verified
Spain
Local time: 03:26
Spanish to English
+ ...
Where are the FAQs? Jun 2, 2009

... although even if I knew, I probably still wouldn't bother.
I usually just want to find out a term, compare with previous translations or brainstorm new versions of clunky old ones. I don't know how the FAQ function would affect that...


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Venkatesh Sundaram  Identity Verified
India
Local time: 06:56
German to English
Any statistics? Jun 2, 2009

Sara Fantasticini wrote:

... it's probably because lots of users submit unnecessary support tickets. FAQs are there to be read, they are right to remind everyone of it.



I'd like to know from those manning the site - How many support tickets are submitted each day? What does it work out to per member say per month or per year?

How many of these could have been sorted out merely by reading and acting upon the FAQs, i.e. without actually submitting a support ticket?

I'm curious. Personally I remember submitting a support ticket just once - and I've been a member for just over a year.

[Edited at 2009-06-02 13:16 GMT]


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xanthippe  Identity Verified
France
Local time: 03:26
Italian to French
+ ...
other... Jun 2, 2009

I nerver ask for help....I search and find solutions

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Catherine GUILLIAUMET  Identity Verified
Local time: 03:26
English to French
+ ...
I am honest :-) Jun 2, 2009

I have replied "No".
I remember I have carefully read them 10 years ago when I subscribed for the first time.
Maybe I need an "updating session"icon_smile.gif
Frankly, when I think that I need some help from the fantastic staff - which is rare - it's because I'm convinced that FAQs would not solve my problem, and, secondly, because I have no time to read them at "that" moment.
I might be wrong.
Nevertheless, thank you for the particularly good job.


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Jared Tabor
Local time: 22:26
SITE STAFF
FAQs with/vs support requests Jun 2, 2009

Hi all,

Yes Mark, you may go out to play. Make sure you wear a sweater!icon_razz.gif

I just wanted to give a bit of an answer to Venkatesh's post. While I cannot give you any actual numbers, I can say that support requests do go hand in hand with FAQs, in that they help staff to address areas which need improvement or clarification. Support requests on a given topic generally lead to a new FAQ, or a new development or improvement, which generally leads to fewer support requests on that topic, and so on... in that sense, reading the FAQs and using the support system are both encouraged and helpful.

Best regards,

Jared


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brooksa  Identity Verified
Local time: 18:26
Spanish to English
+ ...
Purpose of FAQs??? Jun 2, 2009

I'm a new user so I haven't ever asked a question. However,
1. I don't see the icon for FAQs on the homepage.
2 When I did find an FAQ icon under "About" it provided information about the functioning of ProZ.com, not translation questions.

Have I missed something?


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Mark Nathan  Identity Verified
France
Local time: 03:26
Member (2002)
French to English
+ ...
Purpose of FAQs Jun 2, 2009

Exactly right Brooksa, nothing to do with translation - the FAQs are about how the site works. So when you cannot figure out how a particular feature works you should check the FAQs before requesting help.

Although a similar rule applies to translation questions in Kudoz - always check the glossaries before posting.


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