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Poll: When do you request a WWA entry from an outsourcer?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 05:41
SITE STAFF
Jun 10, 2009

This forum topic is for the discussion of the poll question "When do you request a WWA entry from an outsourcer?".

This poll was originally submitted by Andrea Winzer

View the poll here

A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629


 

Sonja Kroll  Identity Verified
Germany
Local time: 14:41
Member (2008)
English to German
+ ...
It depends, Jun 10, 2009

I hardly ever ask for them. Rather it was me entering a blueboard feedback, and they took the opportunity and gave me an entry as well. When I actually ask for such a feedback, I feel like a bit of a nuisance.

 

Giuseppina Gatta, MA (Hons)
Member (2005)
English to Italian
+ ...
Never asked... Jun 10, 2009

...and never will. I don't like to bother clients with these requests. If they are willing to work with me again, they will and that's all that counts. I don't need to show that to anybody else. As a matter of fact, some clients specifically ask in their contract to never reveal I work for them. So I believe I'll never use this WWA. A client spontaneously sent me a positive WWA, though, but I hid it...

[Edited at 2009-06-10 21:53 GMT]


 

Stéphanie Soudais  Identity Verified
France
Local time: 14:41
Member (2006)
English to French
Idem Jun 10, 2009

Giuseppina Gatta wrote:

I don't like to bother clients with these requests.

[Edited at 2009-06-10 20:49 GMT]


Sometimes I tell myself "let's enhance my profile by asking for WWA", but in the end I never dare, I'm so afraid of their reaction or to bother them ...


 

Marna Renteria  Identity Verified
United States
Local time: 08:41
Spanish to English
Why would you hide a WWA? Jun 11, 2009

Giuseppina Gatta wrote:

...A client spontaneously sent me a positive WWA, though, but I hid it...

[Edited at 2009-06-10 21:53 GMT]


What is the harm of having a WWA? Why would you not want to show it?


 

Laureana Pavon  Identity Verified
Uruguay
Local time: 10:41
Member (2007)
English to Spanish
+ ...

MODERATOR
Why? Jun 11, 2009

I don't understand why someone would want to hide a WWA, let alone why someone who has done a good job and/or has a good working relationship with an outsourcer be afraid of their reaction to a WWA request.
I've asked all the customers for whom I've completed several projects over a period of several months to provide WWAs. I've never felt I was bothering them and apparently neither have they, as they have all been willing to spare a few minutes of their time.
Are there valid reasons for hiding WWAs? If so, I'd really like to know what they are.
BTW, I think this is a very interesting topicicon_smile.gif

[Edited at 2009-06-11 03:35 GMT]


 

Jennifer Forbes  Identity Verified
Local time: 13:41
Member (2006)
French to English
+ ...
Fishing for compliments? Jun 11, 2009

I've never asked a client for a WWA entry, although I have clients for whom I've worked steadily for many years. I feel that to ask for a WWA would be like fishing for compliments and ... I'd feel abashed if they declined once having been asked.
It's a bit like the famous "Does my bum look big in this?" If someone says "Yes, dear, it does", you feel worse than if you'd never asked.
So, no, I don't ask, but if a client makes a spontaneous entry then I'm glad - and no, I wouldn't hide the entry.
Best wishes,
Jenny

[Edited at 2009-06-11 05:53 GMT]


 

Roberto Cavalcanti  Identity Verified
Brazil
Local time: 11:41
English to Portuguese
Satisfaction Jun 11, 2009

I usually ask when I'm sure the client is very satisfied and that posting an WWA will be a pleasure for him/her.

 

Steven Capsuto  Identity Verified
United States
Local time: 08:41
Member (2004)
Spanish to English
+ ...
Why I don't show my WWAs Jun 11, 2009

I've never asked for them and I do have them hidden, even though some clients have given me very nice WWAs on their own initiative.

Why would you hide a WWA?


My client list is one of my business's most valuable assets and I consider it confidential. It's taken me years to build that list and I'm not going to publish it in whole or in part, which is what the WWA system amounts to.

I see the value of WWA and I'm glad that P r o Z offers it as an option, but it's not something I ever expect to activate.

[Edited at 2009-06-11 09:23 GMT]


 

Christine Andersen  Identity Verified
Denmark
Local time: 14:41
Member (2003)
Danish to English
+ ...
I thought I was the odd one out! Jun 11, 2009

But I see that currently 43% have never asked for a WWA.

If somebody gave me one, I would probably not hide it, but I would certainly never ask. I work mainly for agencies, and do not have direct contact with the end clients as a rule. I know some ask for 'the same translator as last time' and have even been known to book me in advance to make sure I have time.

That is gratifying. One or two do not like my style, and prefer a colleague to do their jobs. I can live with that.

In general I take very much the same approach as as Steven Caspsuto.

icon_smile.gif

[Edited at 2009-06-11 11:59 GMT]


 

Niraja Nanjundan (X)  Identity Verified
Local time: 19:11
German to English
The poll is not accurate Jun 11, 2009

In a recent forum thread, Enrique, the staff member in charge of WWA, informed us that there are now 10,000 users using WWA with a total of about 25,000 WWA entries. 900+ people have responded to the poll with 43% claiming that they never request WWA entries.

Surely this is not really representative of the number of users requesting or getting WWA feedback.


 

Steven Capsuto  Identity Verified
United States
Local time: 08:41
Member (2004)
Spanish to English
+ ...
No conflict Jun 11, 2009

Niraja Nanjundan wrote:

In a recent forum thread, Enrique, the staff member in charge of WWA, informed us that there are now 10,000 users using WWA with a total of about 25,000 WWA entries. 900+ people have responded to the poll with 43% claiming that they never request WWA entries.

Surely this is not really representative of the number of users requesting or getting WWA feedback.



Using WWA doesn't mean you're actively requesting responses. Some clients will provide them without being asked.

Of the 25,000 WWA entries, I wonder how many are like mine: unsolicited and hidden.


 

Lutz Molderings  Identity Verified
Germany
Local time: 14:41
German to English
+ ...
advertising? Jun 11, 2009


My client list is one of my business's most valuable assets


Exactly. So why not use this asset instead of hiding it under your pillow?


Fishing for compliments?


I'd rather refer to it as standard business practices.

Dictionary entry:

ENTRY: ADVERTISING
FUNCTION: noun
DATE: 1751

The action of calling something to the attention of the public to persuade potential customers to purchase or to consume more of a particular brand of product or service

Pretty common nowadaysicon_smile.gif


 

Ken Fagan (X)  Identity Verified
Local time: 14:41
French to English
always works Jun 11, 2009

whenever I want one I just call the client in question and say: "I'll marry you if you give me a WWA."

to date it has never failed


 
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