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Poll: Do you communicate with your clients in real time via Instant Message (IM) chat?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 08:51
SITE STAFF
Dec 26, 2010

This forum topic is for the discussion of the poll question "Do you communicate with your clients in real time via Instant Message (IM) chat?".

This poll was originally submitted by MuhammadAssayed. View the poll results »



 

Michaël Temmerman  Identity Verified
Costa Rica
Local time: 09:51
English to Dutch
+ ...
God no Dec 26, 2010

That's for staying in touch with friends and family. I have a phone and e-mail and that's plenty for my customers.

 

ventnai  Identity Verified
Spain
Local time: 17:51
Member
German to English
+ ...
Used to Dec 26, 2010

I used to, but then it was as if somebody kept walking into your office all the time interrupting

 

Adnan Özdemir  Identity Verified
Turkey
Local time: 18:51
Member (2007)
German to Turkish
+ ...
No, no, noo ! ... Dec 26, 2010

I prefer:

1) E-mail comm.
2) Telephone or telephonates such as (Skype). But telephone is better specially mobile telephone (Turkish: ''cep telefonu'')
3) Rarely comm. via telepathyicon_wink.gif plus empathy.


Saludos desde Anatolia-Karaman
Anadolu'dan, Karaman'dan selamlar

[Edited at 2010-12-26 10:03 GMT]


 

Oliver Lawrence  Identity Verified
Italy
Local time: 17:51
Italian to English
+ ...
You mean Skype? Dec 26, 2010

In which case yes, certainly, but not for everyone and generally only for quick sales ("you available for 2000 words by Thursday?" - "could be, send me the document"). Very efficient, no problems.

 

Adnan Özdemir  Identity Verified
Turkey
Local time: 18:51
Member (2007)
German to Turkish
+ ...
:) Dec 26, 2010

Oliver Lawrence wrote:

In which case yes, certainly, but not for everyone and generally only for quick sales ("you available for 2000 words by Thursday?" - "could be, send me the document"). Very efficient, no problems.


Hi Oliver,

In such cases I agreeicon_wink.gif

Selamlar


 

Sophie Dzhygir  Identity Verified
France
Local time: 17:51
Member (2007)
German to French
+ ...
Yes, but... Dec 26, 2010

...only on Skype (I have another IM client that's just for friends and relatives), only for a limited number of customers and only in a limited number of situations.

 

Thayenga  Identity Verified
Germany
Local time: 17:51
Member (2009)
English to German
+ ...
No, but... Dec 26, 2010

Oliver Lawrence wrote:

In which case yes, certainly, but not for everyone and generally only for quick sales ("you available for 2000 words by Thursday?" - "could be, send me the document"). Very efficient, no problems.


I use Skype for teaching and quick inquiries, though I prefer emails or telephone. Less interruptions.icon_smile.gif

Saludos!

Thayenga


 

Michael Harris  Identity Verified
Germany
Local time: 17:51
Member (2006)
German to English
Definately Dec 26, 2010

Oliver Lawrence wrote:

In which case yes, certainly, but not for everyone and generally only for quick sales ("you available for 2000 words by Thursday?" - "could be, send me the document"). Very efficient, no problems.


 

Angie Garbarino  Identity Verified
Member (2003)
French to Italian
+ ...
Same here Dec 26, 2010

Sophie Dzhygir wrote:

...only on Skype,only for a limited number of customers and only in a limited number of situations.


So I voted "other"


 

Steven Capsuto  Identity Verified
United States
Local time: 11:51
Member (2004)
Spanish to English
+ ...
That just sounds distracting Dec 26, 2010

As Ian said, real-time messaging would be like people constantly walking into your office while you're trying to work.

I prefer e-mail, which I can check when I'm not in the middle of figuring out a complicated sentence. E-mail also works well since my clients are largely in other time zones: if an e-mail message arrives while I'm asleep, I can respond when I wake up.


 

Amy Duncan (X)  Identity Verified
Brazil
Local time: 12:51
Portuguese to English
+ ...
Yes, with some of them... Dec 26, 2010

I use the Skype chat feature with a few clients, and I actually prefer it to the telephone. In any case, I'm not being constantly Skyped, so it's not a bother. People normally contact me via e-mail.

 

keshab  Identity Verified
Local time: 21:21
Member (2006)
English to Hindi
+ ...
NO...it is very very bad idea Dec 26, 2010

Although I select 'no' but I like to vote for my caption. It is too much disgusting. I never contact a client through IM but sometimes client tried to contact me. I have to face such situations where client contacted me via yahoo messenger. The situation was: I was doing his job and he was delivering shower of advises and comments on possible changes through IM. I got a terrible headache after completion of this job. It just destruct attention and waste the valuable time to complete the translation. Now I just remain off from all IMs during the time of translation. I have to retain the IM addresses in my profile for the sake of business contact but I really hate to be contacted at time of work.

 

Marlene Blanshay  Identity Verified
Canada
Local time: 11:51
Member (2009)
French to English
+ ...
only on occasion Dec 26, 2010

Mostly I use email, but occasionally one of my clients who has me on SKYPE will hail me and ask if i'm available. I have MSN but only use that for friends etc....
you can send files via SKYPE but email is better because you have a record of it being sent and received.


 

Klementina Shahini
United States
Local time: 11:51
Member (2009)
English to Albanian
+ ...
No!No! Dec 27, 2010

Only through e-mails. I would love to keep business relationship on professional level. E-mails help.

 
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