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Poll: Do you ususally acknowledge receipt of payment?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 13:39
SITE STAFF
Jan 23, 2011

This forum topic is for the discussion of the poll question "Do you ususally acknowledge receipt of payment?".

This poll was originally submitted by Sheila Wilson. View the poll results »



 

Oleg Osipov  Identity Verified
Russian Federation
Local time: 23:39
English to Russian
+ ...
No, generally Jan 23, 2011

No, after I have established trustworthy long-standing relationship.

 

Muriel Vasconcellos  Identity Verified
United States
Local time: 13:39
Member (2003)
Spanish to English
+ ...
I try to remember to Jan 23, 2011

I don't bother with my long-standing clients, but with the others, I think it's the courteous thing to do. It also leaves them with a nice memory of me for the future.

 

guest1234 (X)  Identity Verified
Mauritius
Local time: 00:39
French to English
+ ...
ususally Jan 23, 2011



 

Veronica Lupascu  Identity Verified
Netherlands
Local time: 22:39
Dutch to Romanian
+ ...
always Jan 23, 2011

I consider it is the right thing to do.

I also confirm correct receipt of the translation files, in this way clients understand that they also have to confirm correct receipt of translations, invoices etc.


 

jacana54 (X)  Identity Verified
Uruguay
English to Spanish
+ ...
A simple "thank you". Jan 23, 2011

Veronica Lupascu wrote:

I consider it is the right thing to do.

I also confirm correct receipt of the translation files, in this way clients understand that they also have to confirm correct receipt of translations, invoices etc.


It's a way of extending a receipt for money and also the truth is that I am always grateful to get paid.



 

Robert Forstag  Identity Verified
United States
Local time: 16:39
Member (2003)
Spanish to English
+ ...
No Jan 23, 2011

During the course of the project, I always make a point of including "thank yous" and other courteous touches in the e-mails I send to clients, and I always thank the client in the invoice I send after completing the work. I therefore don't think it necessary to thank the client yet again for receiving payment, unless the client specifically requests acknowledgement of receipt of payment.

[Edited at 2011-01-23 14:47 GMT]


 

Marlene Blanshay  Identity Verified
Canada
Local time: 16:39
Member (2009)
French to English
+ ...
usually Jan 23, 2011

especially with new clients, but I usually send them an email letting them know I got their check and thanks...if it was sent by mail, just letting them know it arrived. A couple of clients actually send ME emails telling me the check is in the mail!
With Paypal, they know when it's received but I'll usually just send a thanks email. Why not. It takes no time, costs nothing and maintains a nice friendly relationship!


 

Manuela Ribecai  Identity Verified
Italy
Local time: 22:39
English to French
+ ...
In case of a late payment, but... Jan 23, 2011

I send a message of good receipt of payment only in case of a late payment for which I sent a reminder. But maybe I should do it more systematically, it's also a good way to attach a small "I'm at your disposal for any further work!".

 

Sheila Wilson  Identity Verified
Spain
Local time: 21:39
Member (2007)
English
+ ...
Interesting responses Jan 23, 2011

Over 40% so far have answered "No", whereas I was expecting the vast majority to reply "Yes, always", with most of the rest being "Yes, sometimes". In fact, at the moment, only 23% fall into the "Yes, always" category. I'm glad I asked!

I was in the "sometimes" category until a while ago, when two clients independently sent emails asking if I'd received their payments. A clear message there that I was failing them and they were right, I think. I'm quick to email them if their paymen
... See more
Over 40% so far have answered "No", whereas I was expecting the vast majority to reply "Yes, always", with most of the rest being "Yes, sometimes". In fact, at the moment, only 23% fall into the "Yes, always" category. I'm glad I asked!

I was in the "sometimes" category until a while ago, when two clients independently sent emails asking if I'd received their payments. A clear message there that I was failing them and they were right, I think. I'm quick to email them if their payment is overdue - why should I fail to email them when their payment is received before the last due date?

Now I try to drop them an acknowledgement (not a lot more) systematically on receipt of payment, whether by cheque, bank transfer or PayPal. A couple of times I've had replies along the lines of "Don't mention it. You did a great job!".

So I'm glad to see that if I occasionally forget then it's not a great failure - I won't be the only one not acknowledging receipt. But I think I'll continue to make the effort.
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Steven Capsuto  Identity Verified
United States
Local time: 16:39
Member (2004)
Spanish to English
+ ...
Not usually Jan 23, 2011

Sending an e-mail to acknowledge receipt of a payment seems unnecessary. Surely the person knows the payment was completed when the money disappears from their account at the bank or Paypal or Moneybookers. If they've paid by check, as many of my clients do, their bank also provides them with a copy or scan of the canceled check, so there's no doubt that I've received the money. If they need to document the expense for tax purposes, they can always use the original invoice.

The only
... See more
Sending an e-mail to acknowledge receipt of a payment seems unnecessary. Surely the person knows the payment was completed when the money disappears from their account at the bank or Paypal or Moneybookers. If they've paid by check, as many of my clients do, their bank also provides them with a copy or scan of the canceled check, so there's no doubt that I've received the money. If they need to document the expense for tax purposes, they can always use the original invoice.

The only time I provide a receipt is for individual direct clients (people asking me to translate their personal documents), whom I require to pay in advance. No one else has ever asked me for a receipt, since they have other ways to document the payment.

I do send acknowledgment e-mails to confirm receipt of work that I've subcontracted, but rarely acknowledgment of payments.

[Edited at 2011-01-23 15:32 GMT]
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Graeme Walle (X)  Identity Verified
Finland
Local time: 23:39
Finnish to English
+ ...
I've got lazy Jan 23, 2011

Sheila Wilson wrote:

Over 40% so far have answered "No", whereas I was expecting the vast majority to reply "Yes, always", with most of the rest being "Yes, sometimes". In fact, at the moment, only 23% fall into the "Yes, always" category. I'm glad I asked!..........



Thanks for the "heads up". I used to always acknowledge but "always" has become "seldom" (less than sometimes), which is bad business.


 

Natasha Dupuy  Identity Verified
France
Local time: 22:39
French to English
early payment Jan 23, 2011

I acknowledge receipt and thank my clients when they pay earlier than the agreed payment terms.

Otherwise I only acknowledge if specifically asked to do so, or if I receive their cheque/transfer just after following up for late payment.


 

Miroslav Jeftic  Identity Verified
Local time: 22:39
Member (2009)
English to Serbian
+ ...
:) Jan 23, 2011

Steven Capsuto wrote:

Sending an e-mail to acknowledge receipt of a payment seems unnecessary. Surely the person knows the payment was completed when the money disappears from their account at the bank or Paypal or Moneybookers.


Fully agree


 

xanthippe  Identity Verified
France
Local time: 22:39
Member (2008)
Italian to French
+ ...
No Jan 23, 2011

but I may be should.

 
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