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Poll: How do you prefer to be contacted by your clients?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 11:41
SITE STAFF
Apr 29, 2011

This forum topic is for the discussion of the poll question "How do you prefer to be contacted by your clients?".

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neilmac  Identity Verified
Spain
Local time: 20:41
Spanish to English
+ ...
Email Apr 29, 2011

Give me time to think about proposals, and compose a pondered and [I hope] appropriate response. Also avoids me opening my mouth and putting my foot in it...

 

Ikram Mahyuddin  Identity Verified
Indonesia
Local time: 01:41
Member (2006)
English to Indonesian
+ ...
SMS Apr 29, 2011

Actually, I want to be contacted via SMS, if possible. especially for urgent jobs.

 

Michael Harris  Identity Verified
Germany
Local time: 20:41
Member (2006)
German to English
E-mail Apr 29, 2011

but, as always, "but". Initially, I prefer E-mail, but if things have to go quickly, I also prefer Skype for "quick queries" and phone for urgent stuff as I am not always glued to my computer.

 

Interlangue (X)
Angola
Local time: 20:41
English to French
+ ...
Email Apr 29, 2011

... but, if/when I have to wait (too) long for confirmation of one job, and another (firm) offer comes up, I open a Skype chat window with each of the clients involved (NOT a multiple conversation) in order to settle things more quickly...

 

JaneD  Identity Verified
Sweden
Local time: 20:41
Member (2009)
Swedish to English
+ ...
Email Apr 29, 2011

But it would be lovely to occasionally meet some of my clients - I always wonder what they look like!

 

wonita (X)
China
Local time: 15:41
Always disappointed Apr 29, 2011

JaneD wrote:

But it would be lovely to occasionally meet some of my clients - I always wonder what they look like!

I've met a few clients in person with whom I normally keep contact per mail or telephon. None of them was as good-looking as I'd imagined. Maybe that's my problem, cause I tend to give them the look of a film star or a celebrity...


 

Thayenga  Identity Verified
Germany
Local time: 20:41
Member (2009)
English to German
+ ...
E-Mail, but... Apr 29, 2011

Michael Harris wrote:

but, as always, "but". Initially, I prefer E-mail, but if things have to go quickly, I also prefer Skype for "quick queries" and phone for urgent stuff as I am not always glued to my computer.


I fully agree!

Skype and phone are also a more efficient way to clarify any "problems".


 

Chiara Zanone  Identity Verified
Italy
Local time: 20:41
Member (2011)
English to Italian
+ ...
E-mails and skype Apr 29, 2011

Me too I prefer e-mails for having the time to look at the job carefully but for simpler questions related to the job and for asking about availability skype is quick and easy and I found some clients too with it!

 

Nicole Schnell  Identity Verified
United States
Local time: 11:41
English to German
+ ...
In memoriam
Most definitely not Skype or SMS Apr 29, 2011

Dear client:

If you are in a hurry - pick up the phone and speak to me. I will be there. We even provide a toll-free number for that. Or send an email, which will reach me within seconds.

In case I am not picking up the phone or if I don't answer any email at the drop of a hat
- I am simply not available.
Perhaps I am talking on another phone line. Perhaps I am visiting the bathroom. Perhaps I am dealing with the UPS guy or I am getting the mail. Perhaps I
... See more
Dear client:

If you are in a hurry - pick up the phone and speak to me. I will be there. We even provide a toll-free number for that. Or send an email, which will reach me within seconds.

In case I am not picking up the phone or if I don't answer any email at the drop of a hat
- I am simply not available.
Perhaps I am talking on another phone line. Perhaps I am visiting the bathroom. Perhaps I am dealing with the UPS guy or I am getting the mail. Perhaps I am on my lunch break. Perhaps I am taking a nap because you happen to come up with requests and ideas that might change the world but unfortunately at 3 o'clock at night. Or perhaps, and most important of all: I am in the middle of work.

Therefore, dear client, you may try really hard to disrupt any of my activities some fractions of a second faster than it takes to dial my number. It won't work. I will not allow unnecessary gateways for viruses, spyware or malware on our machines in our network.

If you cannot afford a simple phone call, if you lack proper management to organize your own job and you must turn everything into a rush, or if you prefer to speak to me in rudimentary SMS txtese, maybe we weren't cut out for each other in the first place.

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Amandine Added  Identity Verified
United Kingdom
Local time: 19:41
Member (2010)
English to French
+ ...
definitely by mail Apr 29, 2011

Hi everyone !
As I took a blackberry to be more free (and more enslaved, depend on days), a mail reaches me in second.
I also like Skype but use it more to discuss projects, when working in team also, it's fantastic.
Generally I'm not great at phone and feel more at ease by the others two means but in emergency a phone call will always be the easiest way to overcome any difficulty.


 

Christine Andersen  Identity Verified
Denmark
Local time: 20:41
Member (2003)
Danish to English
+ ...
Somewhere between neilmac and Nicole Schnell... Apr 29, 2011

Together, they say it all.

I pick up my phone when I am available, but my answer is very frequently:
"Let me see the document, and I'll mail you back."

So you might as well just mail me in the first place.


 

Tina Vonhof
Canada
Local time: 12:41
Member (2006)
Dutch to English
+ ...
E-mail Apr 29, 2011

E-mail and PLEASE attach the document, so I can see what you are asking me to do!

 

Giles Watson  Identity Verified
Italy
Local time: 20:41
Italian to English
In memoriam
Bank transfer Apr 29, 2011

Payment usually means that the client is satisfied with the service provided.

G.


 

Muriel Vasconcellos  Identity Verified
United States
Local time: 11:41
Member (2003)
Spanish to English
+ ...
E-mail, for several reasons May 1, 2011

*Number One*
I am often asleep when my clients call from Europe, and even sometimes when they are on the East Coast. Once I get the opportunity to have some sleep, I do not wish to be disturbed.

Number Two
They can attach the document - saves everyone's time.

Number Three
It's easier and faster.

Number Four
Skype is out of the question: trust me, they do not want to see me when I'm focusing on my work, nor do I want to be bothered.... See more
*Number One*
I am often asleep when my clients call from Europe, and even sometimes when they are on the East Coast. Once I get the opportunity to have some sleep, I do not wish to be disturbed.

Number Two
They can attach the document - saves everyone's time.

Number Three
It's easier and faster.

Number Four
Skype is out of the question: trust me, they do not want to see me when I'm focusing on my work, nor do I want to be bothered.

Number Five
Thanks, Neil, for the great insight:

neilmac wrote:
Give me time to think about proposals, and compose a pondered and [I hope] appropriate response. Also **avoids me opening my mouth and putting my foot in it.**
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