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Poll: Have you ever lost a regular client after taking a vacation?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 06:14
SITE STAFF
Jul 26, 2012

This forum topic is for the discussion of the poll question "Have you ever lost a regular client after taking a vacation?".

View the poll results »





 

Maria Isabel Pazos Gómez  Identity Verified
Germany
Local time: 15:14
Member (2007)
German to Spanish
+ ...
Only after... Jul 26, 2012

.... having the babies. But don´t call this vacationicon_smile.gif
Sometimes it is good to change clients, it offers new possibilities, so I am not sad at all.

Mabel


 

Marc Cordes  Identity Verified
Poland
Local time: 15:14
English to German
+ ...
Hmmm....... Jul 26, 2012

I do not seem to be able to determine the purpose of this poll. Anyone else confused? I mean a "regular" customer should know the concept of vacation, right?

[Edited at 2012-07-26 08:32 GMT]


 

neilmac  Identity Verified
Spain
Local time: 15:14
Spanish to English
+ ...
No Jul 26, 2012

Because I believe in service provider loyalty and am ALWAYS available for my regular clients whenever physically possible. I even once finished a translation for one of them from my hospital bed with a double wrist fracture that had been operated on the same day. The client brought me a laptop and I finished it with my one good hand.

PS: I don't really care about the motives for the poll question - I treat them as not all that serious - sort of like talking to some strange "man in the pub" who strikes up a conversation - and might even tell them a lot of nonsense if the fancy takes me...



[Edited at 2012-07-26 09:09 GMT]


 

ventnai  Identity Verified
Spain
Local time: 15:14
Member
German to English
+ ...
No, but ... Jul 26, 2012

They often drag their heels over giving me work again - it takes anything up to a week for things to get flowing again sometimes.

 

James Heppe-Smith  Identity Verified
Germany
Local time: 15:14
Member (2010)
German to English

MODERATOR
No... Jul 26, 2012

... I take my laptop with me for any urgent requests from regular clients that may arise, although most are sympathetic to the concept of a holiday and do not bombard me with projects over the time I am away.

I do, however, inform all my regular clients before I am away for a few days that my capacity will be limited. Since I got back from my week's holiday on Monday, things have quickly returned to their normal workflow though!


 

Marta Cervera Areny
Spain
Local time: 15:14
Catalan to Spanish
+ ...
On the contrary! Jul 26, 2012

I have this client who just changed her delivery deadlines and made her client change their schedule so I could get married and take my 2-week vacation as planned and do the translation myself.

They really wanted ME to do the job, I was so flattered!


 

telefpro
Local time: 18:44
Portuguese to English
+ ...
I take my laptop Jul 26, 2012

I take my laptop and Internet connection

 

Evija Rimšāne  Identity Verified
Latvia
Local time: 16:14
English to Latvian
Me too Jul 26, 2012

Marta Cervera Areny wrote:

I have this client who just changed her delivery deadlines and made her client change their schedule so I could get married and take my 2-week vacation as planned and do the translation myself.

They really wanted ME to do the job, I was so flattered!


I had a similar experience, except of the getting married part.


 

Teresa Borges
Portugal
Local time: 14:14
Member (2007)
English to Portuguese
+ ...
No Jul 26, 2012

James Heppe-Smith wrote:

... I take my laptop with me for any urgent requests from regular clients that may arise, although most are sympathetic to the concept of a holiday and do not bombard me with projects over the time I am away.

I do, however, inform all my regular clients before I am away for a few days that my capacity will be limited. Since I got back from my week's holiday on Monday, things have quickly returned to their normal workflow though!


Likewise (except for the week's holiday: I haven't take mine yet!)


 
Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule

Christine Andersen  Identity Verified
Denmark
Local time: 15:14
Member (2003)
Danish to English
+ ...
I may have captured a few Jul 26, 2012

My clients come and go.

Many agencies do not have regular work in my language pairs, so they only contact me occasionally. Others specialise in Scandinavian languages, and they have to appreciate that we work hard when we are available, but we also take holidays seriously. They schedule work accordingly.

I avoid taking breaks in the schools' half-term holidays and smaller breaks like that. Sometimes I am madly busy those weeks and need a break later, but I may even have captured a client or two that way.

However, I think most of the extra work comes from my regular clients when colleagues with children are taking time off. Things get back to normal after the break.


 

José Henrique Lamensdorf  Identity Verified
Brazil
Local time: 10:14
English to Portuguese
+ ...
On the contrary... Jul 26, 2012

I've had a couple of regular clients who piled up work while I was on vacation, and dumped the entire stack on me upon my return. Btw, they DID warn me via e-mail while I was away, Get some good rest there, because we have a ton of work for you to do as soon as you get back!

 

Chris S  Identity Verified
United Kingdom
Swedish to English
+ ...
Good riddance to them if that's how they do business... Jul 26, 2012

... but like Christine we sometimes pick up new clients when their ordinary translators are away.

As for those who remain available when you're on vacation - that's not a vacation then, is it?


 

Philippe Etienne  Identity Verified
Spain
Local time: 15:14
Member
English to French
No Jul 26, 2012

So far I've only lost recurring (is it better than regular?) clients after rate increases. Or bankruptcy.

Philippe


 
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Poll: Have you ever lost a regular client after taking a vacation?

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