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Poll: Have you ever regretted telling a customer your mobile telephone number?
Thread poster: ProZ.com Staff
ProZ.com Staff
Local time: 08:56
SITE STAFF
Aug 22, 2013

This forum topic is for the discussion of the poll question "Have you ever regretted telling a customer your mobile telephone number?".

This poll was originally submitted by Julian Holmes. View the poll results »



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Mary Worby  Identity Verified
United Kingdom
Local time: 16:56
Member
German to English
+ ...
No Aug 22, 2013

My clients rarely ring my mobile but it's a valuable means of communication if I'm not at my desk. All my customers have it and I certainly have never regretted giving it out. I don't get plagued with calls.

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Phoebe Indetzki  Identity Verified
Local time: 17:56
German to English
+ ...
Yes.. Aug 22, 2013

Because I so rarely use my mobile, and so often forget to take it with me, it's a far less reliable way of contacting me than email - for which reason I regret ever having handed out the number in the first place!

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Heather McCrae  Identity Verified
Germany
Local time: 17:56
Member (2012)
German to English
No Aug 22, 2013

because I do not lose any potential work that way. With a schoolchild (and dogs), I am often out of the office so my customers can get in touch by mobile.
most agencies will simply ring the next translator on the list if you are not immediately contactable, so having the mobile phone is essential for me.


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tilak raj  Identity Verified
India
Local time: 22:26
Member (2012)
English to Panjabi
+ ...
No Aug 22, 2013

My all clients are sincere. They make call only on very urgent task. One or two use to call on sending every project starting related email. That is beneficial because sometimes I am not online so it is better then I confirm soon just after attending call. Some use to send text sms for project alert. That is also better. Still there is not any point which tease me and force to think, why I gave my number. Whereas I use to give mobile no. to my every client because I have added my mobile no. and email ids in my signature in my email id.

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Béatrice DEZERALD  Identity Verified
France
Local time: 17:56
Member (2008)
English to French
+ ...
No Aug 22, 2013

Because my mobile phone is the only phone where they can contact me !!!
The other one (fixed-line) is for friends and family only !
By the way, my clients usually contact me via e-mails...


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Teresa Borges
Portugal
Local time: 16:56
Member (2007)
English to Portuguese
+ ...
No Aug 22, 2013

I have given my mobile phone number to a very small number of clients. Anyway, when I am out of the office all calls are automatically forwarded to my mobile...

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David Wright  Identity Verified
Austria
Local time: 17:56
German to English
+ ...
And how! Aug 22, 2013

I gave one client my phone numbr and from then on he insisted on calling me at all times of day and night, whether I was on holiday or not, to demand oral translation of complex texts that he would read out to me and then write down as I dictated to him, always of course preceded by the expression "it's only a couple of lines". I stopped answering the phone and was more than happy to lose the client.

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Julian Holmes  Identity Verified
Japan
Local time: 01:56
Member (2011)
Japanese to English
Yes Aug 22, 2013

I frequently get calls from a young, real pain-in-the-derriere PM. "Did you see the e-mail I sent you?" she might ask for an inquiry about a potential job she sent just 5 minutes ago. She has, in the past, called me at 9:30 at night, too.

I submitted this poll to tap everyone's opinions regarding privacy vs accessibility. How do you balance yours?

Incidentally, like David, I have stopped answering the phone beyond 6pm when I see the name of this particular company pop up on screen, for my peace of mind and sanity.


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Melanie Wittwer  Identity Verified
New Zealand
Local time: 05:56
English to German
+ ...
Only when ... Aug 22, 2013

... agencies don't understand the concept of time zones or bother to check where I am in the world and call me at 2 am, asking whether I received an email they sent at midnight.

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Ty Kendall  Identity Verified
United Kingdom
Local time: 16:56
Hebrew to English
Yes Aug 22, 2013

Julian Holmes wrote:

I frequently get calls from a young, real pain-in-the-derriere PM. "Did you see the e-mail I sent you?" she might ask for an inquiry about a potential job she sent just 5 minutes ago. She has, in the past, called me at 9:30 at night, too.

I submitted this poll to tap everyone's opinions regarding privacy vs accessibility. How do you balance yours?

Incidentally, like David, I have stopped answering the phone beyond 6pm when I see the name of this particular company pop up on screen, for my peace of mind and sanity.


Yep Julian, this has happened to me too. I wish they'd realize urgent projects don't get done any quicker when both my landline and mobile are ringing off the hook! (Why haven't you answered this email from 2 minutes and 53 seconds ago? - Aaaargh!).

I definitely practise call screening when I need/want to.

I've definitely regretted giving a customer my Skype details too, that's for sure!

[Edited at 2013-08-22 11:06 GMT]


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Teresa Borges
Portugal
Local time: 16:56
Member (2007)
English to Portuguese
+ ...
The same might happen with a non-mobile phone number... Aug 22, 2013

Julian Holmes wrote:

I frequently get calls from a young, real pain-in-the-derriere PM. "Did you see the e-mail I sent you?" she might ask for an inquiry about a potential job she sent just 5 minutes ago. She has, in the past, called me at 9:30 at night, too.

I submitted this poll to tap everyone's opinions regarding privacy vs accessibility. How do you balance yours?

Incidentally, like David, I have stopped answering the phone beyond 6pm when I see the name of this particular company pop up on screen, for my peace of mind and sanity.


When I worked as a sworn translator (I no longer do), I frequently got phone calls (fixed line) at inconvenient hours: very early in the morning, very late at night, during the weekend…


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Thayenga  Identity Verified
Germany
Local time: 17:56
Member (2009)
English to German
+ ...
In a way Aug 22, 2013

Julian Holmes wrote:

I frequently get calls from a young, real pain-in-the-derriere PM. "Did you see the e-mail I sent you?" she might ask for an inquiry about a potential job she sent just 5 minutes ago. She has, in the past, called me at 9:30 at night, too.

I submitted this poll to tap everyone's opinions regarding privacy vs accessibility. How do you balance yours?

Incidentally, like David, I have stopped answering the phone beyond 6pm when I see the name of this particular company pop up on screen, for my peace of mind and sanity.


Hi Julian,

do we happen to have the same PM?

I have someone like this as well, someone who uses all available channels, including Skype and the home phone number...just to ensure that I've received the email sent to me in the middle of the night. Even though my AM takes care of this, I'm still awake then.

Maybe I'm wrong, but doesn't a translator need to sleep now and then in order to work effectively?


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LegalTransform  Identity Verified
United States
Local time: 11:56
Member (2002)
Spanish to English
+ ...
No phone number Aug 22, 2013

I no longer publish my phone number because I kept getting calls at all hours from people wanting me to translate birth certificates and other personal documents (I live in Florida) who would not take no for an answer or calls from people asking my advice on how to become a translator, etc.

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Ali M. Alsaqqa  Identity Verified
United States
Local time: 11:56
English to Arabic
Yes Aug 22, 2013

An oversees "new" client called me at 3:00 AM for over 20 minutes discussing a project, and a week later he chose another translator and we never had business again.

[Edited at 2013-08-22 15:00 GMT]


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Poll: Have you ever regretted telling a customer your mobile telephone number?

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