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Poll: How do you cope with software and general IT problems when working?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 05:10
SITE STAFF
Sep 18, 2013

This forum topic is for the discussion of the poll question "How do you cope with software and general IT problems when working?".

This poll was originally submitted by Susanna Martoni. View the poll results »



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Mary Worby  Identity Verified
United Kingdom
Local time: 13:10
Member
German to English
+ ...
Other Sep 18, 2013

I seek advice from a professional, who just happens to be my husband!

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Julian Holmes  Identity Verified
Japan
Local time: 21:10
Member (2011)
Japanese to English
Very much a DIY person Sep 18, 2013

Regular computer tasks, installation/uninstallation, cleaning up and other OS and hardware maintenance, and all that other humdrum stuff I can manage myself.

However, when it comes to setting up my LAN, router and other networked devices, and fiddling with the OS and registries, etc., I leave that up to a paid professional who knows a lot more than me and who is worth his weight in gold.


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Susanna Martoni  Identity Verified
Italy
Local time: 14:10
Member (2009)
Spanish to Italian
+ ...
Lucky Sep 18, 2013

Mary Worby wrote:

I seek advice from a professional, who just happens to be my husband!


Very lucky, Mary.

I try to fix it by myself (hours and hours), then try to talk to a colleague but most times I have to call a technician.
To me, an unpleasant aspect of our technology- and social-media- based era.


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M. Anna Kańduła  Identity Verified
United Kingdom
Local time: 13:10
English to Polish
Myself Sep 18, 2013

Fortunately, I'm good enough with computers to be able to fix most of the things myself, unless it's a hardware problem and requires parts replacement.

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Heather McCrae  Identity Verified
Germany
Local time: 14:10
Member (2012)
German to English
all of them Sep 18, 2013

I try to work out what is wrong, contact other people/support staff, then usually call in my pc company. Trouble is, they have no idea about CAT software.
And to be quite frank, the customer support approach in Germany sucks! I find it amazing in this economic atmosphere that companies simply cannot be bothered to return calls or even take on small jobs. If we translators acted like that, we would be broke in no time whatsoever
do I sound slightly bitter? YES! sorry, end of rant


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Chris S  Identity Verified
United Kingdom
Swedish to English
+ ...
DIY Sep 18, 2013

When I started 20 years ago, software and hardware problems were a regular occurrence and you really had to learn how to fix things yourself

These days they very rarely go wrong and you can generally find the solution on the Internet in seconds


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Diana Coada  Identity Verified
United Kingdom
Local time: 13:10
Portuguese to English
+ ...
Other Sep 18, 2013

I really have no such problems. It's one of the perks of working without CAT tools. All you need is MS Word and Dragon. Ah, the freedom!

Happy translating!


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Muriel Vasconcellos  Identity Verified
United States
Local time: 05:10
Member (2003)
Spanish to English
+ ...
Other Sep 18, 2013

First I try to solve the problem myself. That may involve going online and looking in the chat rooms (and ProZ forums) for people who have faced similar issues. Sometimes I'll ask a friend or colleague. I have had three house mates who were able to help - one was an expert in printers, another was a programmer, and the third one had vast experience in trouble-shooting. If all else fails, I call in my wonderful computer tech. Recently my hard drive crashed for reasons even he couldn't figure out, and he set me up on a new computer. I feel safer when he does the basic setup.

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DianeGM  Identity Verified
Local time: 15:10
Dutch to English
+ ...
Depends ... Sep 18, 2013

The things I can fix : I do fix
For the things I can't fix: I call my IT guy.


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Elizabeth Tamblin  Identity Verified
United Kingdom
Local time: 13:10
Member (2012)
French to English
Other Sep 18, 2013

Mary Worby wrote:

I seek advice from a professional, who just happens to be my husband!


Same here - and he works from home, so he's always available - much to his dismay!


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Marlene Blanshay  Identity Verified
Canada
Local time: 08:10
Member (2009)
French to English
+ ...
same here Sep 18, 2013

If it's something i can fix myself, i find ways to do it. If it's not fixable, i get a technician!

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Julian Holmes  Identity Verified
Japan
Local time: 21:10
Member (2011)
Japanese to English
DIY déjà-vu Sep 18, 2013

Chris S wrote:

When I started 20 years ago, software and hardware problems were a regular occurrence and you really had to learn how to fix things yourself



Ahem, to quote Chris S

When I started 30 years ago there were no software and hardware problems because there were no computers. Problem solved.
Woops, I tell a lie. You had to oil the keys on the typewriter occasionally. And, would you believe, I could charge higher rates than now.


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Thayenga  Identity Verified
Germany
Local time: 14:10
Member (2009)
English to German
+ ...
The "combination" option is missing Sep 18, 2013

If it's something I can do, and I did learn a lot over the years, then I fix it myself.

If it's something more serious, like the "fried" hard disk drive last June, then I seek professional help after I have contacted a friend of mine (an IT-specialist).

So my answer would have been "a combination of the above".


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Christine Andersen  Identity Verified
Denmark
Local time: 14:10
Member (2003)
Danish to English
+ ...
Mutter and cuss, restart the computer, all of the above... Sep 18, 2013

It depends what the problem is.

I regularly forget the CAPS LOCK or hit the Insert key instead of Delete.
That causes some havoc until I work out what is wrong.

Then I use Trados.
Mind, Trados panics are not what they used to be. Professional help from SDL is far better than it used to be, too.

Way back when I had a faulty dongle, there were occasions when I was really ready for the padded cell half an hour before deadline.

Not forgetting the people on this site who have shared solutions to problems - I was especially grateful to Ralf Lemster and Jerzy Czopik, but thanks to the others too.

There was a period when I used wordFast instead... until I got that to seize up as well!

Otherwise I tend to call my husband. He doesn't mess with Trados, but he can persuade most of the rest to behave itself.
Professional? Good question. He is one of those self-taught types who was 'responsible' for IT at work and had to sort out the mess when everyone else had given up. I keep him on his toes...


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