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Poll: Do you receive feedback from your customers?
Thread poster: ProZ.com Staff
ProZ.com Staff
Local time: 23:37
SITE STAFF
Nov 13, 2013

This forum topic is for the discussion of the poll question "Do you receive feedback from your customers?".

This poll was originally submitted by Heather McCrae. View the poll results »



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Doan Quang  Identity Verified
Vietnam
Local time: 13:37
Member
English to Vietnamese
Quite Often Nov 13, 2013

I quite often receive general feedback from customers and some of the customers sometimes provide me with their proofreader's feedback. Highly appreciated!

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Julian Holmes  Identity Verified
Japan
Local time: 15:37
Member (2011)
Japanese to English
Other Nov 13, 2013

Hardly ever

The old maximum "No news is good news" holds true for this profession. If you get feedback, it's more likely to be negative than positive.

Hardly ever will you get a pat on the back.


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Michael Harris  Identity Verified
Germany
Local time: 08:37
Member (2006)
German to English
Sometimes Nov 13, 2013

Julian Holmes wrote:

Hardly ever

The old maximum "No news is good news" holds true for this profession. If you get feedback, it's more likely to be negative than positive.

Hardly ever will you get a pat on the back.


But also agree with you Julian


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Cristiana Sima  Identity Verified
Romania
Local time: 09:37
English to Romanian
+ ...
sometimes Nov 13, 2013

does this question refer to the feedback on proz or similar website, also?
If it does, then, I think it's important to ask for feedback (and I usually ask, after an important job for a new client), as it works as a recommendation for my services and persona.

Regarding the feedback on e-mail, I agree with Julian - no news is good news. The first time (and only time so far) the client sent me the proofreading of my work, I blocked - what was I suppose to do with that? I acknowledged it, made some modifications in my glossary and that's it..


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Heather McCrae  Identity Verified
Germany
Local time: 08:37
Member (2012)
German to English
questions changed Nov 13, 2013

sadly my poll answers were edited, I wanted to ask about the level of feedback detail you get
i.e. detailed, general, occasional, etc.

in my case, some do, some don't - I prefer those who do!

with several agencies, it can take me almost as much time to go through the feedback as it did to translate the text
but other agencies do not even acknowledge receipt of the translation unless I ask them specifically.
I am always happy to get feedback as only then can I see what to improve!


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neilmac  Identity Verified
Spain
Local time: 08:37
Spanish to English
+ ...
Sometimes Nov 13, 2013

And I really appreciate it. I don't mind working alone a lot of the time but I do like a bit of encouragement now and then.

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Heather McCrae  Identity Verified
Germany
Local time: 08:37
Member (2012)
German to English
@ Julian Nov 13, 2013

Julian Holmes wrote:

Hardly ever

The old maximum "No news is good news" holds true for this profession. If you get feedback, it's more likely to be negative than positive.

Hardly ever will you get a pat on the back.


a pat on the back from me and I am sure you very rarely get negative feedback!

Negative feedback is the most useful, it is nice to be told "good job" at times, but mistakes teach you more than success!

Success is 99% failure (Soichiro Honda)


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Tatty  Identity Verified
Local time: 08:37
Spanish to English
+ ...
Too hard Nov 13, 2013

I think that the texts that I do in general are just too difficult for feedback to be given on them.

Occasionally, an agency may congratulate me on a more general text but it doesn't happen very often though.

Then again, I do work abroad so my proofreaders are usually Spanish.


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Elizabeth Tamblin  Identity Verified
United Kingdom
Local time: 07:37
Member (2012)
French to English
Never Nov 13, 2013

All my work comes from my mentor, so I never receive client feedback.

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Tim Drayton  Identity Verified
Cyprus
Local time: 09:37
Turkish to English
+ ...
Other Nov 13, 2013

Yes, but extremely rarely. It is not something that I expect.

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Chris S  Identity Verified
United Kingdom
Member (2011)
Swedish to English
+ ...
On behalf of the majority of translators Nov 13, 2013

I rarely get any positive feedback because my work is rarely any good

Go on, fire away...


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Heather McCrae  Identity Verified
Germany
Local time: 08:37
Member (2012)
German to English
honestly! Nov 13, 2013

Chris S wrote:

I rarely get any positive feedback because my work is rarely any good

Go on, fire away...


do you really believe that?
If translations are rarely good, then the translators in question would soon find themselves out of work (with their particular customers, of course!)

How many of you actually demand feedback from your customers?


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M. Anna Kańduła  Identity Verified
United Kingdom
Local time: 07:37
English to Polish
Other Nov 13, 2013

Yes, but rarely, very rarely.

Lack of feedback isn't so bad, because Julian has a point. The best positive "feedback" I get it when a client postpones the deadline, instead of going to another translator, if I'm busy at that time and unable to take their project right away.


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Doan Quang  Identity Verified
Vietnam
Local time: 13:37
Member
English to Vietnamese
Agree Nov 13, 2013

Heather McCrae wrote:


a pat on the back from me and I am sure you very rarely get negative feedback!

Negative feedback is the most useful, it is nice to be told "good job" at times, but mistakes teach you more than success!

Success is 99% failure (Soichiro Honda)


Good feedback so far and I really appreciate the proofreader's feedback from the customers especially on the styles to be adapted to the readers living outside my country.

[Edited at 2013-11-13 10:14 GMT]


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