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Poll: When do you expect agencies to acknowledge receipt of your translated project?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 14:37
SITE STAFF
Jun 26, 2014

This forum topic is for the discussion of the poll question "When do you expect agencies to acknowledge receipt of your translated project?".

This poll was originally submitted by Αlban SHPΑTΑ. View the poll results »



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Tim Drayton  Identity Verified
Cyprus
Local time: 00:37
Turkish to English
+ ...
Other Jun 26, 2014

It isn't that important if they do not acknowledge receipt at all, although I appreciate it if they do so fairly quickly - just so I can be sure they have received it.

[Edited at 2014-06-26 09:18 GMT]


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Pompeo Lattanzi
Italy
Local time: 23:37
English to Italian
+ ...
Jobs are always urgent... Jun 26, 2014

so we deliver always quite near the deadline. If the agency notifies me of receipt right away, we still have some time to react in case of problems.
But when they never acknowledge receipt, I KNOW the urgency was only in the mind of the PM.


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neilmac  Identity Verified
Spain
Local time: 23:37
Spanish to English
+ ...
Other Jun 26, 2014

I don't "expect" anything from agencies but hassle, low rates, tight deadlines and demands.
However, I do like all my clients to at least confirm receipt of the delivered documents. Not all of them do, though. When I'm particularly worried that my email might be playing up, I usually insist and ask them repeatedly for acknowledgement in the hope that one day it might (expletive deleted) dawn on them that receipt acknowledgement should be part of their normal procedure.


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Teresa Borges
Portugal
Local time: 22:37
Member (2007)
English to Portuguese
+ ...
Other Jun 26, 2014

Why only agencies?

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Michael Harris  Identity Verified
Germany
Local time: 23:37
Member (2006)
German to English
Same here Jun 26, 2014

Tim Drayton wrote:

It isn't that important of they do not acknowledge receipt at all, although I appreciate it if they do so fairly quickly - just so I can be sure they have received it.


You cannot expect anything from anyone, but it is a matter of courtesy to do so.


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ventnai  Identity Verified
Spain
Local time: 23:37
Member
German to English
+ ...
Up to them Jun 26, 2014

I prefer an immediate confirmation of receipt but I do realise that PMs can be very busy at times. Two of my main customers have a FTP server, so I upload it and know that they have the files.

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José Henrique Lamensdorf  Identity Verified
Brazil
Local time: 18:37
English to Portuguese
+ ...
It depends on the delivery setup Jun 26, 2014

Sometimes I send the job as an e-mail attachment, requesting a return receipt. It's out of their politeness not to ignore my request.

When files are large, typically video or DTP, I may use some service like YouSendIt/Hightail, WeTransfer, etc. These automatically send the link for downloading to the client, and later a confirmation to me that the addressee has successfully downloaded my file. If this confirmation doesn't show up within a day, I'll phone/Skype or e-mail them about it.

Sworn translations are in hard copy. Either the client is local and sends some messenger to pick it up at the reception here, or I'll send it by registered mail, which I can track online. Upon confirmation that mail has been delivered, I'll phone/Skype/e-mail them, since I've had too many cases where registered mail was "lost/misdelivered within the building". (In all of them some detective work by my clients' staff found it delivered to the wrong unit in the same building.)

The worst is when I have to upload it to the client's FTP site. Once I uploaded a job one week early, they paid for it as agreed, so I declared the case closed. Three weeks after the deadline, the PM called me, asking when I would have it ready. I gave her the details, as well as the timestamp of the e-mail I had sent her with the upload details and the invoice, which had been paid already. Two more days elapsed until she wrote me back to say that indeed, she had found the file; she had given me incorrect instructions on where I should upload it to, the wrong FTP folder.

So each case is different.


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M. Anna Kańduła  Identity Verified
United Kingdom
Local time: 22:37
English to Polish
Other Jun 26, 2014

I'd choose the option "Within an hour or two" but I can't expect my clients to do that if it's 2 AM their time.

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Yetta J Bogarde  Identity Verified
Denmark
Local time: 23:37
Member (2012)
English to Danish
+ ...
within a few hours Jun 26, 2014

I give them some time, and if they don't confirm I'll prompt them, because I had a couple of instances where they had not received it i.e. it had ended up in spam or something.

[Edited at 2014-06-26 10:53 GMT]


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Julian Holmes  Identity Verified
Japan
Local time: 06:37
Member (2011)
Japanese to English
Within a couple of hours Jun 26, 2014

If the PM/customer is at their PC and has finished doing their other business.

However, most of my customers run portals or FTP servers and I can confirm that the upload went well when I can see the name of the file in their server and its size.
If I've uploaded a 20 MB file, say, and I can see only 0 MB as its size, then I'll send a high priority e-mail (you know, the one preceded by an ! exclamation mark) to get their attention and prompt them to check receipt and the need for a resend.

So, an acknowledgement really is not necessary in these cases.


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Marlene Blanshay  Identity Verified
Canada
Local time: 17:37
Member (2009)
French to English
+ ...
same day Jun 26, 2014

the sooner the better, but at least during the working day at some point!

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Jon Hedemann  Identity Verified
Denmark
Local time: 23:37
English to Danish
+ ...
International clients / time zones Jun 26, 2014

If you're working with international clients residing in other time zones than your own and expect them to reply within an hour or two, you're being unrealistic... If I haven't received client confirmation of a delivered file/project with 24 hours, I usually send them a reminder by email. I recommend that you do the same.

[Edited at 2014-06-26 12:26 GMT]


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SteveMcD  Identity Verified
Local time: 23:37
German to English
Immediately Jun 26, 2014

The agencies I have worked for so far have always confirmed receipt immediately so maybe I'm just spoiled.

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Yaotl Altan  Identity Verified
Mexico
Local time: 16:37
Member (2006)
English to Spanish
+ ...
Immediately. Jun 26, 2014

Those who demand urgen jobs must pay immediately too.

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