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Poll: Have you met any of your clients in person?
Thread poster: ProZ.com Staff
ProZ.com Staff
Local time: 15:15
SITE STAFF
Aug 25, 2014

This forum topic is for the discussion of the poll question "Have you met any of your clients in person?".

This poll was originally submitted by tilakahuja. View the poll results »



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Tim Drayton  Identity Verified
Cyprus
Local time: 01:15
Turkish to English
+ ...
Other Aug 25, 2014

As I reply every time this question is asked, my clients are all juristic persons (companies), and it is only possible to meet natural persons, so the question does not apply to me.

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Thayenga  Identity Verified
Germany
Local time: 00:15
Member (2009)
English to German
+ ...
As before Aug 25, 2014

Still have met only one of my clients in person.

Maybe next time this same question is being asked it will render a different result.


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Rudolf Frans Maulany  Identity Verified
Netherlands
Local time: 00:15
English to Indonesian
+ ...
Yes, I met most of my client in person and it means a better rate Aug 25, 2014

From my 30 years of experience as a translator I observed: The more you met your clients in person the better your rate(you can prove it).


[Edited at 2014-08-25 08:26 GMT]


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Chris S  Identity Verified
United Kingdom
Member (2011)
Swedish to English
+ ...
Not again Aug 25, 2014

Tim Drayton wrote:

As I reply every time this question is asked, my clients are all juristic persons (companies), and it is only possible to meet natural persons, so the question does not apply to me.


And every time you say that, I wonder why I've never run across any of these fully automated juristic persons who employ no natural persons yet still manage to send out translation work

Then again I've never been to Cyprus...

FWIW all my clients are companies and I've met most of them in person, it's not strictly necessary but I find it does help cement the relationship


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Yetta J Bogarde  Identity Verified
Denmark
Local time: 00:15
Member (2012)
English to Danish
+ ...
Yes and no Aug 25, 2014

Now and then I meet private people who ask me to translate e.g. a book for them, but generally my clients are international agencies and I have never met any of them.

However, I think I mentioned this before, but for me it is not so much meeting the individual PM or even the owner, but I would find it interesting to visit and see the standard of their premises and whole setup, how many they are, how well they are organized, their workflow and expertise etc.

[Edited at 2014-08-25 08:53 GMT]


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Julian Holmes  Identity Verified
Japan
Local time: 07:15
Member (2011)
Japanese to English
Déjà vu Aug 25, 2014

Yes, almost all of them since they are located in Japan, and this is how we do things over here as I, too, have stated in previous polls.

And, like Chris says, it does create a stronger bond and hopefully the customer/client will feel more inclinded to remember me when they are contemplating who to outsource big lucrative projects to. This is why I schedule meetings for late afternoon so that we can go out for a jar or to afterwards, which does help grease the tracks.


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Tim Drayton  Identity Verified
Cyprus
Local time: 01:15
Turkish to English
+ ...
Sloppy thinking Aug 25, 2014

Chris S wrote:

Tim Drayton wrote:

As I reply every time this question is asked, my clients are all juristic persons (companies), and it is only possible to meet natural persons, so the question does not apply to me.


And every time you say that, I wonder why I've never run across any of these fully automated juristic persons who employ no natural persons yet still manage to send out translation work

Then again I've never been to Cyprus...

FWIW all my clients are companies and I've met most of them in person, it's not strictly necessary but I find it does help cement the relationship


Companies employ natural persons, yes, their proprietors and directors are natural persons, yes, if they appoint agents and representatives, these could also well be natural persons, and you can certainly meet all of these, but the company itself is an abstract entity and you cannot meet it.


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Michael Harris  Identity Verified
Germany
Local time: 00:15
Member (2006)
German to English
Same as every time this question is asked Aug 25, 2014

I make an effort to go to meet my customers in person. Sometimes takes a few years, but it is worth it.

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neilmac  Identity Verified
Spain
Local time: 00:15
Spanish to English
+ ...
Yes, many Aug 25, 2014

Quite a few. Most of my clients are direct rather than agencies, and within physically reachable distance.

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Teresa Borges
Portugal
Local time: 23:15
Member (2007)
English to Portuguese
+ ...
PhilippeSalmon
United Kingdom
Local time: 23:15
Member (2013)
English to French
Personal Connections work best Aug 25, 2014

We usually meet up with colleagues from global manufacturing clients before agreeing a complex and/or lengthy contract with them. This helps us make sure we get things exactly right for them - it's invaluable to gain insights into customers' views, motivation and preferences. Oddly enough, although we do work for a few carefully chosen agencies around the UK, and with some have had good relationships for more than 10 years, we have never met any face-to-face!

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svenfrade  Identity Verified
Germany
Local time: 00:15
French to German
+ ...
No Aug 25, 2014

And I don't intend to change that.

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Angela Rimmer  Identity Verified
United Kingdom
Local time: 23:15
Member (2014)
German to English
+ ...
I make a point to meet as many of my clients in person as possible Aug 25, 2014

If the opportunity arises (we coincide in the same city, we both happen to be at the same events, or one of us expresses the desire to arrange a meeting), I always take it. Meeting clients definitely reinforces the relationship in a positive way, as well as assuring the client that you are indeed an actual person and not just a robot with a name and an email address.

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Rolf Kern  Identity Verified
Switzerland
Local time: 00:15
English to German
+ ...
Yes, practically all of them Aug 25, 2014

But no direct clients, only the local agencies.

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