Poll: Do any of your clients provide tech support for their translators?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 22:56
SITE STAFF
Jan 19, 2018

This forum topic is for the discussion of the poll question "Do any of your clients provide tech support for their translators?".

View the poll results »



 

Joohee Kim  Identity Verified
South Korea
Local time: 14:56
Member (2017)
English to Korean
+ ...
Yes Jan 19, 2018

If they require to use a certain CAT tool (which is not popular as Trados or MemoQ), they provide tech support.

 

Philippe Etienne  Identity Verified
Spain
Local time: 06:56
Member
English to French
Yes Jan 19, 2018

For a proprietary (off-line) CAT tool required by an agency client. Contact by e-mail.

Philippe


 

DZiW
Ukraine
English to Russian
+ ...
Direct clients Jan 19, 2018

Most my clients always assign both (1) support and (2) general and specialized consultant.
However, I always try to solve everything myself and for translations I prefer a few approved samples)

Whatever, they always lavish with help, should I get any relevant questions.


 

Muriel Vasconcellos  Identity Verified
United States
Local time: 22:56
Member (2003)
Spanish to English
+ ...
No Jan 19, 2018

The last time I got "technical support" was when I was translating at a conference in Venezuela in the 1960s and a fellow would come in to change the ribbon on our manual typewriters.

 

ventnai  Identity Verified
Spain
Local time: 06:56
Member
German to English
+ ...
Yes Jan 19, 2018

One agency has a team of engineers you can contact directly about any software issues, usually with an extremely well-known CAT tool. Others will help out if you get stuck. Some know even less than you do.

 

Teresa Borges
Portugal
Local time: 05:56
Member (2007)
English to Portuguese
+ ...
No Jan 19, 2018

I often miss the helpdesk support I had when I was working in-house, but one can’t have it all or as the French say “On ne peut avoir le beurre, l’argent du beurre et le sourire de la crémière”…

 

Christine Andersen  Identity Verified
Denmark
Local time: 06:56
Member (2003)
Danish to English
+ ...
Yes Jan 19, 2018

I'm a translator, not a technician...

Mind, if I need much technical support to break into their portals, I fire the agencies as soon as I have delivered the job, sent the invoice and been paid!

One of my favourite clients has a portal that works every time, AND I can send mails direct to the PMs or click on a link for help. The PMs sort out issues immediately, but I rarely need to ask them. icon_smile.gif

That is the ideal situation!


 

Martha Schwan
Brazil
Local time: 02:56
English to Portuguese
+ ...
What kind of support?? Jan 19, 2018

To my knowledge I do receive a job request and I have to do it!! What support is that??

 

Mario Chavez (X)  Identity Verified
Local time: 01:56
English to Spanish
+ ...
Who writes these polls in such poor English? Jan 19, 2018

I think the grammatically correct question would read thus:

Does any of your clients provide tech support for their translators?

Maybe Proz' gal Friday is a 9-year-old?


:/


 

Mario Freitas  Identity Verified
Brazil
Local time: 02:56
Member (2014)
English to Portuguese
+ ...
Some do Jan 19, 2018

Some do, but their "support" is not always desireable or agreeable, and sometimes it's mandatory. So I have my doubts this is a positive or negative aspect of the clients that do.

 


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