Poll: How do your clients mostly contact you?
Thread poster: ProZ.com Staff

ProZ.com Staff
Local time: 13:44
SITE STAFF
Jan 16, 2007

This forum topic is for the discussion of the poll question "How do your clients mostly contact you?".

This poll was originally submitted by Elisabete Cunha

View the poll here

A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629

[Subject edited by staff or moderator 2007-01-16 18:41]


 

Anthony Baldwin  Identity Verified
United States
Local time: 16:44
Portuguese to English
+ ...
I said e-mail, but Jan 16, 2007

probably about a third of them frequently phone me first.

 

Giovany Rodríguez Monsalve
Colombia
Local time: 15:44
English to Spanish
+ ...
E-mail... Jan 16, 2007

So far, approximately of all my jobs, are through mail.

 

Elisabete Cunha  Identity Verified
Portugal
Local time: 21:44
Member (2006)
English to Portuguese
+ ...
The reason for the poll Jan 16, 2007

I just wanted to know if clients usually contact you through email (the most common) or if some use phone, MSN, etc.

In my case, it's mostly email and MSN, but I have some clients who phone also, specially if we talking about urgent projects.


 

Henry Hinds  Identity Verified
United States
Local time: 14:44
English to Spanish
+ ...
Email and MSN Jan 16, 2007

What's the difference between email and MSN? My email is MSN, although I have others as well, so I replied email.

 

Giovany Rodríguez Monsalve
Colombia
Local time: 15:44
English to Spanish
+ ...
The difference is.... Jan 16, 2007

Henry Hinds wrote:

What's the difference between email and MSN? My email is MSN, although I have others as well, so I replied email.


Hi Henry!

I think that e-mail is when someone contacts you through message in your box and MSN is concerning to live conversations by Messenger, isn't it?


 

Steven Capsuto  Identity Verified
United States
Local time: 16:44
Member (2004)
Spanish to English
+ ...
MSN Jan 16, 2007

Henry Hinds wrote:

What's the difference between email and MSN? My email is MSN, although I have others as well, so I replied email.


I assume she means MSN's Messenger interface (a live-chat tool similar to AOL's Instant Messenger, the text function in Skype, etc.)


 

Jennifer Forbes  Identity Verified
Local time: 21:44
Member (2006)
French to English
+ ...
Mostly by telephone Jan 16, 2007

Most of my agencies contact me by telephone first, as the work is usually urgent, and then send the work by email. A few, particularly those in another country, contact me by email only, but it's a less reliable method, as I may not see the message at once.

 

Stanislaw Czech, MCIL  Identity Verified
United Kingdom
Local time: 21:44
Member (2006)
English to Polish
+ ...
Email, telphon, Skype Jan 17, 2007

Almost always at some stage I send and receive emails, but sometimes contact is facilitated also by phone calls and Skype conversations.

I find Skype increasingly useful especially that I use it also to make cheap international calls to people who don't use it.

Cheers
Stan


 

Ikram Mahyuddin  Identity Verified
Indonesia
Local time: 03:44
English to Indonesian
+ ...
Emails help me Jan 17, 2007

Emails provide me one of the best and easiest ways to communicate with clients

 

Miranda Joubioux  Identity Verified
Local time: 22:44
French to English
E-mail Jan 17, 2007

E-mail is an almost obligatory step, because to send documents quickly, this is the first customer reflex. This makes our job pretty impersonal at times.
Quite a few of my direct customers contact me by Skype (chat mostly), because it speeds things up and they can also see when I'm not available.
I generally make phone calls to check that we understand each other properly after receiving an e-mail about a job.
This is partly to avoid problems later and partly to keep good customer relations.


 

Textklick  Identity Verified
Local time: 21:44
German to English
+ ...
Forging a good relationship Jan 17, 2007


This is partly to avoid problems later and partly to keep good customer relations.


Initial contact is almost always by E-mail, but I try to "train" people to use the phone for this very reason.

Skype chat is also excellent. E.g. "Hi - are you free today for 2,500 words?" Apart from that, you can also use it to exchange files if someone's E-mail is up the Swanee.

Chris

[Edited at 2007-01-17 10:22]


 

Izabela Szczypka  Identity Verified
Spain
Local time: 22:44
English to Polish
+ ...
Should be a distinction between initial and working contacts Jan 17, 2007

Jobs are usually announced by phone or email or both. While I am already working on a job, all forms of contact are used. But I also have a regular client who prefers Skype chat to other forms - we're both constantly on, so for him it's most efficient.
BTW, it seems that fax is dying out. No wonder ...icon_smile.gif


 


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