Outgoing mail not working in Outlook
Thread poster: Jennifer Baker

Jennifer Baker  Identity Verified
United States
Local time: 02:45
Member (2004)
Italian to English
May 27, 2008

Hello,

I am hoping to find someone here who has had a similar problem. About a week ago, the outgoing mail from my hosting account no longer works in Outlook 2003. My incoming mail works fine, my web mail works fine and my other e-mail account (g-mail) works fine from Outlook. I tried reconfiguring Outlook from my control panel with the auto configuration tool, but the problem persists.
I basically have to log on to my web mail if I want to send mail through my hosting account, which is a pain. I sent a support ticket 4 days ago. It was responded to after a day saying they would get back to me, but to no avail. This has been very frustrating, since this is my work related account that I use with all my clients, so here I am...
Has anyone had this problem? I assume the settings are off for the outgoing server? Any ideas?

Thanks,

Jennifer


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Elías Sauza  Identity Verified
Mexico
Local time: 03:45
Member (2002)
English to Spanish
+ ...
Use an alternative SMTP port May 27, 2008

Sometimes SP's block Port 25, which is the port for outgoing messages from Outlook. Try using port 587 instead or search the Web for other alternatives. To configure it, go to the Properties tab in your account in Outlook and change the SMTP port 25 to 587.

Good luck

Elías


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Wolfgang Jörissen  Identity Verified
Belize
Member
Dutch to German
+ ...
Port issue? May 27, 2008

Hi Jennifer,

I think I know what you mean, this problem sometimes occured to me when I was using the internet access at somebody else's place. Apparently, Outlook needs an open port that is missing in that configuration. Might even be a setting on your own router. Unfortunately, I do not know any details either, but maybe your ISP's helpdesk will help you further. I did not need to solve that problem back then, since it was not my own internet connection and I used webmail as a workaround.

Good luck!
Wolfgang


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Jennifer Baker  Identity Verified
United States
Local time: 02:45
Member (2004)
Italian to English
TOPIC STARTER
Still wondering May 27, 2008

Thanks for your quick replies. I tried 587 and 465, but I'm still having the same problem. What stumps me is the fact that my g-mail works just fine, which makes me think it is an issue with my hosting account.
I still have had no response from the support ticket I submitted, which frankly seems inappropriate for a service I am paying for. Even the Comcast helpdesk was faster in getting back to me! Disappointing...
If anyone else has ideas I would love to hear them.

Thanks


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Andrew
United States
English
VailNet blocking outgoing SMTP May 27, 2008

Hello Jennifer,

First, I apologize for the delay in response from our support staff.

I've tested the connection to your domain for outgoing mail from my desktop. Elías may be correct in suggesting that your ISP is causing the issue.

If VailNet is blocking port 25, you should be able to connect from outlook over SSL (which is a good idea anyway) on port 465. You must also specify that the outgoing server requires authentication and your user name would be your full email address.

After looking over the VailNet support pages, I don't see anything explicitly saying that they are blocking outgoing email connections but they do list their outgoing server information which you could also use as an alternative.

More information on this can be found here and here. The second link is a bit of a different scenario but it was the closest thing I could find on their page.

For your Gmail account in Outlook, are you using a secure connection to Gmail's outgoing server or are you connecting to the servers provided by VailNet?

Best Regards,
Andrew


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Doron Greenspan MITI  Identity Verified
Israel
Local time: 11:45
Member (2005)
English to Hebrew
+ ...
Perhaps another reason altogether May 27, 2008

I had exactly the same problem (with Outlook 2003) a couple of months ago.

I spoke to Yahoo! (my domain sits with them), to Norton (suspected their Internet Security 2008 product) and to my ISP - with no results.

In the end, it appeared that the problem was with the modem.

I use cable. Replacing the faulty modem solved that outgoing mail problem instantly.

Cheers, Doron


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Jennifer Baker  Identity Verified
United States
Local time: 02:45
Member (2004)
Italian to English
TOPIC STARTER
I'll check- and another question May 27, 2008

Hi Andrew-
So glad to get some feedback.
I'm currently not at my home computer. I'll be able to check it out again in a couple hours and I'll update.
A question- after some problems I had with my domain mail a month or so ago (I think it was you who helped me resolve these), I also recently realized that I have not one but two mail accounts in hosting account, with different usernames but the same password. I had no idea that I had another account active, and I missed some important messages (which I have now downloaded). I think this happened when you set up a test account, and then I subsequently had to change my username to my whole e-mail address. If I remove the secondary account, and keep only the "main" account, will I still receive all e-mails sent to my domain name? I would like to keep things simple and have only one account.

Thank you-

Jennifer


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Andrew
United States
English
The 'main' account May 27, 2008

I usually suggest that the 'main' account be disabled as it has no ability to filter spam messages and can be a source of headaches once any email address is made public and somehow ends up on a spam list.

The issue is that it's not actually an account at all. It merely serves as a catch-all for any misaddressed message sent to your domain, and until you've configured a formal email address, all messages sent to your domain will be considered misaddressed.

At the outset this may not be such a problem, but once spammers begin using a 'dictionary attack' on your domain ( sending a very large amount of messages to any_random_words@your_domain ) or using your domain as a forged "From:" address in their spam emails, it can become a huge problem and fill your available disk space with garbage messages.

My suggestion is to:
1. determine the actual email address that you'll be using,
2. create one primary email account
3. create a forwarder for any other email addresses you'd like to use

For example:
I would create a main account of andrew@my_domain and then use a forwarder for something like translations@my_domain to send those emails into my primary andrew@my_domain account.

This way, I'll only see messages sent directly to 'andrew' or 'translations' and avoid spam sent to 'info', 'billing', 'viagra', 'free_software', etc.

I recall when I was assisting you previously that we had disabled the catch-all account. If there are messages in there that you'd like to keep I can move those into the new account we created if you so desire. The test account, on the other hand, can safely be removed from your control panel.

Best Regards,
Andrew


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Jennifer Baker  Identity Verified
United States
Local time: 02:45
Member (2004)
Italian to English
TOPIC STARTER
thanks May 27, 2008

Hi again Andrew-

Perfect. I just tested a forwarder and it's working fine.
I'll update on my mail hosting issues later on.

Thanks


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