Hosting account suspended due to membership expiration, but need to transfer domain name
Thread poster: Triston Goodwin

Triston Goodwin  Identity Verified
United States
Local time: 15:31
Spanish to English
+ ...
Jul 3, 2013

Hi! My Proz membership just expired so my website and everything went down. I'm planning to renew, but I still want to transfer my site to a new hosting provider.

The problem that I'm having now is that it's still showing that my domain is locked here on Proz, even though I've unlocked it in the admin panel. Do I just need to wait a certain amount of time for something to update?

I'm trying to transfer to Hostgator.com if that makes any difference.

Thanks!


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Lucia Leszinsky
SITE STAFF
Check the "manage my domains" section Jul 3, 2013

Hello Triston,

Even when your hosting account is suspended due to membership expiration, you should be able to access the "manage my domains" section at http://www.proz.com/?sp=host/info . From this section--under "domain extras"-- you can get the authorization code you need to transfer your domain name. Just make sure you set it to be unlocked.

Hope it helps.

Kind regards,

Lucia


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Triston Goodwin  Identity Verified
United States
Local time: 15:31
Spanish to English
+ ...
TOPIC STARTER
Still says it's locked. Jul 3, 2013

Hi,

Ok, I set the page to unlocked and I have the domain auth. code, but it's the new hosting site is still saying that the page is locked and cannot be transferred.

From the same manage my domain, I'm going to domain locking, pressing the "disable" button and submit. I then get a message saying that the page is unlocked. When I go back to my new hosting provider, it still shows that it's locked. I'm shooting them an email right now as well, as the problem may be on their side. I just wanted to see if I was missing anything.


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C Greene  Identity Verified
Local time: 23:31
English to French
+ ...
Same problem Aug 7, 2013

Hello - I seem to be having the same problem. I have unlocked the domain and I have the authentication code, but my new hosting says it is still locked (cannot transfer this domain).
Any idea?

Thank you
Chris


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Lucia Leszinsky
SITE STAFF
Still having issue? Aug 7, 2013

Triston Goodwin wrote:

Hi,

Ok, I set the page to unlocked and I have the domain auth. code, but it's the new hosting site is still saying that the page is locked and cannot be transferred.

From the same manage my domain, I'm going to domain locking, pressing the "disable" button and submit. I then get a message saying that the page is unlocked. When I go back to my new hosting provider, it still shows that it's locked. I'm shooting them an email right now as well, as the problem may be on their side. I just wanted to see if I was missing anything.


Can you please tell me if you are still having this issue, Triston? Any news from your new hosting provider? Thanks in advance!

Lucia


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Lucia Leszinsky
SITE STAFF
Changes to domains are not instant Aug 7, 2013

C Greene wrote:

Hello - I seem to be having the same problem. I have unlocked the domain and I have the authentication code, but my new hosting says it is still locked (cannot transfer this domain).
Any idea?

Thank you
Chris


Hi Chris,

Changes to domains are not instant, so it is possible that it takes a few hours for your domain to be unlocked (sometimes even 24-48 hours). Please let me know how it goes.

Kind regards,

Lucia


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Triston Goodwin  Identity Verified
United States
Local time: 15:31
Spanish to English
+ ...
TOPIC STARTER
Fixed it! Aug 7, 2013

Thank you Lucia!

I was able to transfer the domain and everything to the new hosting provider and everything is up and running perfectly.

We even built a new/updated site while we were at it ^_^


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