set up new email account - now not receiving mail on main account
Thread poster: William Pairman

William Pairman  Identity Verified
Spain
Local time: 11:22
Member (2005)
Spanish to English
Apr 13, 2016

Yesterday I set up a new account (admin@xyz.com) as one of my 5 allowed on the basic hosting package. Since then I'm not receiving emails on my original (main work) account. I can access them via webmail on my lap top but not on my main PC or on my phone.

What can I do short of deleting the admin account? Would that even be sure to work?


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Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Please submit a support request Apr 14, 2016

Hello William,

Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.

Thank you!

Best regards,

Maria


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William Pairman  Identity Verified
Spain
Local time: 11:22
Member (2005)
Spanish to English
TOPIC STARTER
First thing I did Apr 15, 2016

Maria Kopnitsky wrote:

Hello William,

Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.


I did, it's coming up for 48 hours and the problem still hasn't been resolved. I'm losing work because of this, it's unacceptable.

The situation actually got worse, I can no longer access webmail via another computed as it says I've exceeded my quota when I patently haven't (> 33%)

[Edited at 2016-04-15 08:06 GMT]


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William Pairman  Identity Verified
Spain
Local time: 11:22
Member (2005)
Spanish to English
TOPIC STARTER
48 hours and still waiting Apr 15, 2016

I've submitted a second support request to ask why the first has not been dealt with

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set up new email account - now not receiving mail on main account

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