Website and email is down and support team is not replying
Thread poster: Shazly

Local time: 14:03
Member (2003)
English to Arabic
+ ...
Jan 4, 2017


My domain is down and locked.

Is there a reason for that. Would you please help to unlock it as soon as possible?!

And the mail is down as well, and it is very urgent to solve this issue quickly. Thanks!

Best Regards


Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Please check your email account (the one not affiliated to your website) for email from Tucows Jan 4, 2017

Dear Shazly,

My apologies for the delay in resolving this issue.

You should have received several emails from Tucows - to the email account you list that is not affiliated with your website - asking you to confirm your contact information for your domain registration. To resolve the issue you are experiencing now, please search your inbox for one of these emails from Tucows and take the actions requested there. You should then be able to regain access to your domain.

I hope this helps, but please let me know how everything goes.

Best regards,

Maria Kopnitsky Staff


Local time: 14:03
Member (2003)
English to Arabic
+ ...
Not solved Yet Jan 4, 2017

The issue is not solved yet, although I've followed all the instructions, but the domain is still inactive.
Please help to run the domain again as soon as possible.

[Edited at 2017-01-04 21:42 GMT]


Henry Dotterer
Local time: 08:03
(Replies have been provided offline) Jan 5, 2017

This has been addressed directly.


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Website and email is down and support team is not replying

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