No access to POP3 server
Thread poster: Nuno Miranda

Nuno Miranda  Identity Verified
Local time: 04:24
Member
English to Portuguese
Jun 29, 2017

Dear Sirs,
I haven't had access to my email through your POP3 server since yesterday.
I use Outlook 2007, have everything configured as instructed (had no problems up until now), but it simply cannot access your POP3 server.

My current configuration:

account type: POP3
incoming server: mail.proz.com
outgoing server: mail.proz.com
login: my username & password
server requires SMTP authentication: checked
incoming POP3 server port: 995
requires SSL encryption: checked
outgoing SMTP server port: 465
encryption type: auto

Can you advise on this?
Best regards,
-Nuno Miranda

PS - Sent a support ticket 3 hours ago, still no reply.



[Edited at 2017-06-29 10:15 GMT]

[Edited at 2017-06-29 10:58 GMT]


 

Paul Hessels
Local time: 23:24
SITE STAFF
Please create a support request. Jun 29, 2017

Hello Nuno,

Please create a support request so we can investigate the issue further.

http://www.proz.com/support?mode=ask&sp_sub_mode=ticket_submit

Thank you,
Paul


 

Nuno Miranda  Identity Verified
Local time: 04:24
Member
English to Portuguese
TOPIC STARTER
Support ticket created 3 hours ago Jun 29, 2017

Hi Paul, did it 3 hours ago, still have no reply.
This can't be so difficult to answer.
Regards,
Nuno

[Edited at 2017-06-29 11:01 GMT]


 

Daniel Coria  Identity Verified
Argentina
Local time: 00:24
Member (2005)
Spanish to English
+ ...
Did you receive any updates on this? Apr 3

Hello Nuno,

Just wondering if you received any reply on this or could resolve your issue. I am also trying to configure mail.proz.com to use SSL/TLS but the email client cannot connect to the server with that same setup information.

Thanks in advance!

Daniel


 

Katalin Horváth McClure  Identity Verified
United States
Local time: 23:24
Member (2002)
English to Hungarian
+ ...
Security certificate problem Apr 4

I am having issues with my hosted email as well since yesterday. "Cannot verify server identity".
I guess it is the time of the year when ProZ had to renew its server security certificates. I have had this problem before, and I was able to solve it by manually "trusting" the new certificate. I just did that on Thunderbird, and the error message is gone, but I am not sure it has actually solved the problem, because I did the same thing yesterday and after a day passed, the problem came back.
However, on my iPad I cannot do this, as there is no manual trusting option anymore (after iOS 11 or so). It seems that certificate has to be listed in the "Trust store".

The crux of the problem appears to be that the name of my mail server (mail.katalinmcclure.com) is not the same as the name on the certificate (melo.host.proz.com), and also there is no organization name on the certificate (it says "Unknown").

I would appreciate quick guidance and help in fixing this issue, as my Proz hosted email is my work email. (As I assume the case with many of us who use the hosting service by ProZ.)
Katalin


 

Rebecca Hendry  Identity Verified
United Kingdom
Local time: 04:24
Member (2005)
Spanish to English
+ ...
Same security certificate problem as Katalin Apr 4

Same problem here too! Are you looking into it, Proz?

 

Katalin Horváth McClure  Identity Verified
United States
Local time: 23:24
Member (2002)
English to Hungarian
+ ...
@Rebecca Hendry Apr 5

Rebecca, I suggest you send in a Support Request - I did, too, after posting here - I am not sure who is reading this forum and when.
(I have note received any reply yet to my Support Request.)

[Edited at 2018-04-05 04:20 GMT]


 

Rebecca Hendry  Identity Verified
United Kingdom
Local time: 04:24
Member (2005)
Spanish to English
+ ...
Support request submitted Apr 5

Hi Katalin,

I have done so and am also waiting for a response. I’m sure we can’t be the only ones having this issue on our iDevices. And like you, this is my work email so it’s important that this is resolved ASAP.


 

Katalin Horváth McClure  Identity Verified
United States
Local time: 23:24
Member (2002)
English to Hungarian
+ ...
Server settings Apr 5

This is what I received from Support:
Dear Katalin,

If you want to use a secure connection, you should be able to change your incoming and outgoing email servers to melo.host.proz.com.

All of the rest of the settings should stay the same.

Best regards,

Paul Hessels
ProZ.com Staff


This works on my iOS devices, but I still have unanswered questions.


 

Paul Hessels
Local time: 23:24
SITE STAFF
Server name change. Apr 5

I have been holding off making that reply public until we have a few more satisfied users.

 

Katalin Horváth McClure  Identity Verified
United States
Local time: 23:24
Member (2002)
English to Hungarian
+ ...
Would it be possible to update the site documentation? Apr 5

The explanation here still says we should use our own domain name for the mailserver settings:

http://www.proz.com/doc/100


 


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