Is the hosting server down? (Staff: issue with connecting to email, fixed)
Thread poster: Katalin Horváth McClure

Katalin Horváth McClure  Identity Verified
United States
Local time: 09:10
Member (2002)
English to Hungarian
+ ...
Jan 29, 2019

3:32 pm EST Jan 29
I can't log in to my hosted email.
Site status page says everything is OK.
But it is not.


Daniel Coria
 

Daniel Coria  Identity Verified
Argentina
Local time: 11:10
Member (2005)
Spanish to English
+ ...
Same issue here Jan 29, 2019

I'm also having issues while trying to connect to my hosted email accounts. They either return an "incorrect password" (they are both entered correctly) or "unable to connect" message. I will keep trying and I will open a ticket if all else fails.

 

Rebecca Hendry  Identity Verified
United Kingdom
Local time: 14:10
Member (2005)
Spanish to English
+ ...
Yes, maybe fixed now? Jan 29, 2019

Mine was down for about an hour but emails seem to be trickling in again now.

 

Daniel Coria  Identity Verified
Argentina
Local time: 11:10
Member (2005)
Spanish to English
+ ...
Still down Jan 29, 2019

My accounts are still down. I have also tried to connect to them via webmail using cPanel but I get an "unable to connect to storage server" message. I'm opening a ticket and will provide an update here when I get a reply.

 

Jared Tabor
Local time: 11:10
SITE STAFF
Checking Jan 29, 2019

Thanks for reporting this, Katalin, are you still having the same issue? And thank you for putting in the support request, Daniel. I will report back when I have more information. Thanks for the patience.

Jared


 

Katalin Horváth McClure  Identity Verified
United States
Local time: 09:10
Member (2002)
English to Hungarian
+ ...
TOPIC STARTER
Still not working Jan 29, 2019

melo is down

 

Katalin Horváth McClure  Identity Verified
United States
Local time: 09:10
Member (2002)
English to Hungarian
+ ...
TOPIC STARTER
6:20 EST, intermittent Jan 29, 2019

It seems flaky, requires several tries to connect, then downloading email is strangely slow. Definitely not 100 % still.

 

Jared Tabor
Local time: 11:10
SITE STAFF
Working on it Jan 29, 2019

Thanks for the updates, Katalin. Staff are currently working on the issue. Thanks again for the patience.

 

Jared Tabor
Local time: 11:10
SITE STAFF
How about now? Jan 29, 2019

Katalin, is this working for you now? Is anyone else continuing to experience the issue?

 

Daniel Coria  Identity Verified
Argentina
Local time: 11:10
Member (2005)
Spanish to English
+ ...
Working, but intermittently or slowly Jan 29, 2019

My email client has finally been able to connect, but I agree that it's not 100% "there" yet. Connection still fails on several occasions, and email download is rather slow. I will also update my support ticket with this information.

@Jared, do you think ProZ can provide an explanation as to what happened?

Thanks in advance!


 

Jared Tabor
Local time: 11:10
SITE STAFF
Should be working correctly now Jan 30, 2019

Sorry for the delay. There was an issue with the IMAP service which was causing problems connecting to hosted email. Things should be performing normally now. If anyone is still having problems, please let me know. Thanks!

 

Peter McMullen  Identity Verified
Local time: 14:10
Member (2005)
Spanish to English
+ ...
Hosting email not working Jan 30, 2019

My hosting email went off at around 19.00 on 29 Jan. It's still not working. I submitted a support request at 08.30 this morning, but have had no response other than the standard acknowledgement.

 

Jared Tabor
Local time: 11:10
SITE STAFF
Thanks Peter, already resolved, correct? Jan 30, 2019

Thank you Peter for your patience. It looks like you were in contact with Yana in support and this was resolved. Let me know if that is not the case or the issue continues. Thanks!

 

Daniel Coria  Identity Verified
Argentina
Local time: 11:10
Member (2005)
Spanish to English
+ ...
Ongoing issue - Not entirely resolved Mar 6, 2019

Hi Jared,

I've been having these same issues again for the last few days. The email server keeps returning random error messages such as "incorrect password", "unable to connect", "ERR - Temporary problem", etc. Can you please provide us with an update on this?

Thanks in advance,

Daniel


 


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