HELP! Quota Exceeded but there are no messages in my account
Thread poster: Patricia Rosas

Patricia Rosas  Identity Verified
United States
Local time: 17:32
Spanish to English
+ ...
Nov 17, 2007

Dear ProZers,

Last week, I discovered that I'd had not set Mozilla to remove the messages after downloading from the ProZ server. I fixed that and manually deleted all messages for my account. This morning, I got messages saying that my quota was at a critical level, and now, that it has been exceeded.

So, I went to web mail...and there's NOTHING THERE! Not one message.

Of course, this is happening on the weekend (so submitting a support ticket won't fix it until next week), and this is happening to my primary work address.

Any suggestions will be deeply appreciated!

Thanks,
Patricia


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Magda Dziadosz  Identity Verified
Poland
Local time: 02:32
Member (2004)
English to Polish
+ ...
Had the same problem - the default address was spammed Nov 17, 2007

Hi Patricia,
I've had exactly the same problem some time ago. It seemed to me that my inbox is empty, however, I had zillion of spam on my DEFAULT address which I never used and never checked inbox. The default address is yourusername at yourdomain. In my case, for some reason I couldn't access my default address so eventually the support guys cleaned it for me (and removed the whole address, actually). Try to clean this account and hopefully everything will be back to normal.

HTH,
Magda


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Patricia Rosas  Identity Verified
United States
Local time: 17:32
Spanish to English
+ ...
TOPIC STARTER
thanks, Magda! Nov 18, 2007

Magda,

Thanks for your advice. It turned out that I had my quota set very low and when my son-in-law sent pictures (of my grandson --first grandbaby!-- who was born on Thursday), that is what caused the problem.

But after reading your message, I went back and checked everything again, and realized that I should fine tune things in the default and other addresses, which I've now done, and all is working fine. I tend to feel overwhelmed by the "control panel" and so I had sort of ignored it and the web mail settings. Now that I rolled up my sleeves and got more familiar with everything, it really seems quite easy to use...

I appreciate the help!


Patricia


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