What are my login and pasword?
Thread poster: Christiane Lalonde

Christiane Lalonde  Identity Verified
Canada
Local time: 09:00
Member
English to French
Jan 29, 2008

I registered a domain name a week ago but cannot access my website neither cpanel since I don't have my login and password. I saw on the FAQ that these were given in the first email of confirmation but I don't remember having seen them. And I deleted the email and just kept the receipt one and the one saying the registration process was successful.
So I''ve tried to login with my Proz login and password and of course it doesn't work.
I sent a support ticket many days ago but no answer so far.
Can a staff member help me please?


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Astrid Elke Witte  Identity Verified
Germany
Local time: 15:00
Member (2002)
German to English
+ ...
Login and password Jan 29, 2008

Hi Christiane,

The login is your login for the site.

The password is one that you have chosen yourself. However, I could not make mine work at first because it was a name and I wrote it with a capital letter at the beginning. In answer to my support ticket I was told that it all had to be in small letters.

Are you sure you can't remember what password you chose?

Astrid

P.S. Have you also finally deleted the "deleted" e-mails?

[Edited at 2008-01-29 23:50]


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Christiane Lalonde  Identity Verified
Canada
Local time: 09:00
Member
English to French
TOPIC STARTER
I tried but it doesn't work Jan 30, 2008

I've tried with my current proz login and password but it doesn't work

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Natalie  Identity Verified
Poland
Local time: 15:00
Member (2002)
English to Russian
+ ...

MODERATOR
Hi Christiane Jan 30, 2008

Your login and password are surely the same as for ProZ.com in general, but you should use all small letters. For example, if your username is "MyUserName" and the password is"MyPaSsWord", you should enter "myusername" and "mypassword".

Also, sometimes the problems arise because of wrong links used. I suggest going to My ProZ.com > My hosting > [Control panel] and trying to log in from there.


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