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Thread poster: Christel Zipfel

Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
May 8, 2012

I just wanted to renew my membership. Until last year, I paid in Euro, so I was astonished, when I tried to pay, to see the same amount in USD and EUR. I therefore wrote a support ticket and was promptly told that this was an error and that I would be charged the corresponding amount in EUR. So I proceeded and paid with my credit card. Only afterwards I got the "apologies" from ProZ and a link to the FAQs where indeed they say that the same amount in USD and EUR will be charged (for whatever rea... See more
I just wanted to renew my membership. Until last year, I paid in Euro, so I was astonished, when I tried to pay, to see the same amount in USD and EUR. I therefore wrote a support ticket and was promptly told that this was an error and that I would be charged the corresponding amount in EUR. So I proceeded and paid with my credit card. Only afterwards I got the "apologies" from ProZ and a link to the FAQs where indeed they say that the same amount in USD and EUR will be charged (for whatever reason, and surely a valid one). But wouldn't it have been more correct to state this clearly in their form? One is not supposed to read first through the FAQs, right?

I won't say that the difference is overwhelming, it's just a question of transparency and correctness, in my opinion, and I would have preferred to know this before. ▲ Collapse
 

paravena  Identity Verified
Local time: 02:15
English to Spanish
membership price Oct 12, 2012

Hi Christel,
Same thing happened to me! I didnt know, it wasnt mentioned anywhere. Now, i see they have even charged it twice! i dont know who to contact. I have written them and get no answer.
Regards,
Paola
 


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