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Question about renewal offer
Thread poster: Daina Jauntirans

Daina Jauntirans  Identity Verified
Local time: 23:45
German to English
+ ...
Nov 21, 2007

I just saw a pop-up ad for the renewal offer. It says my membership expires Jan. 2, 2008, but that I would get an extra 40 days of membership if I renew now, i.e., the number of days left in 2007. If I have already paid through 2007, how am I getting those 40 days for free? The 40 days left in 2007 can't be extra if I've already paid for them. Can someone explain this to me? By my reckoning, an extra 40 days would mean that my membership would be good for an extra 40 days beyond Jan. 2, 2009 (one year of renewed membership plus 40 days).

If this is an offer only for new members, it shouldn't be shown to renewing members, or we should get the extra 40 days tacked onto our current subscription.


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Colin Brady
Local time: 02:45
SITE STAFF
The 40 days would get added to the year of membership Nov 21, 2007

Hi Daina,

Thanks for posting. The 40 days would get added to the year of membership (if you buy today, tomorrow it's cut down to 39). New users get the same amount of free days, as they get membership until January 1st 2009.

Best,
Colin


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esperantisto  Identity Verified
Local time: 08:45
Member (2006)
English to Russian
+ ...
Another question (in order not to multiply topics) Nov 21, 2007

How long will I wait for renewal? I've made a purchase with my credit card and got a 2CO.COM Sales Receipt to my mailbox today, but my membership's status did not change.

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Konrad Schultz  Identity Verified
Local time: 06:45
English to German
+ ...
Another question ... Nov 21, 2007

Wait until a working day in New York is over.

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Jared Tabor
Local time: 02:45
SITE STAFF
If you have any questions or doubts regarding your payment... Nov 21, 2007

Hi esperantisto,

If you have any questions or doubts regarding your payment, the fastest way of resolving this is by opening a support ticket ( http://www.proz.com/support ). Be sure to include the transaction details and order/confirmation number, to make it easier for me to help you with this or to verify the status of the payment. Thanks!


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