Why isn't support assigning our tickets
Thread poster: Helena Grahn

Helena Grahn  Identity Verified
United Kingdom
Local time: 07:17
Member (2006)
English to Portuguese
+ ...
Jan 22, 2018

Opened a tkt 5 days ago and nothing has touched it. Yes, 5 days ago and totally unassigned. What is going on>


Josephine Cassar  Identity Verified
Local time: 08:17
Member (2012)
Italian to English
+ ...
Same thing Jan 22, 2018

Same thing happened to me for various support requests-write again on support request and ask for someone to be assigned.


Alejandro Cavalitto
Local time: 04:17
Large number of support requests at the moment Jan 22, 2018


I apologize for the delay in addressing your request. There is a large number of support requests at the moment, so there may be a delay in receiving a reply. Site staff will address all requests that come in as soon as possible.

Thank you for your patience.

Best regards,


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You can also contact site staff by submitting a support request »

Why isn't support assigning our tickets

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