Why isn't support assigning our tickets
Thread poster: Helena Grahn

Helena Grahn  Identity Verified
United Kingdom
Local time: 18:02
Member (2006)
English to Portuguese
+ ...
Jan 22

Opened a tkt 5 days ago and nothing has touched it. Yes, 5 days ago and totally unassigned. What is going on>

 

Josephine Cassar  Identity Verified
Local time: 19:02
Member (2012)
Italian to English
+ ...
Same thing Jan 22

Same thing happened to me for various support requests-write again on support request and ask for someone to be assigned.

 

Alejandro Cavalitto
SITE STAFF
Large number of support requests at the moment Jan 22

Hello,

I apologize for the delay in addressing your request. There is a large number of support requests at the moment, so there may be a delay in receiving a reply. Site staff will address all requests that come in as soon as possible.

Thank you for your patience.

Best regards,
Alejandro


 


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