Where are job notifications sent?
Thread poster: Claudia Reynaud

Claudia Reynaud  Identity Verified
Local time: 22:19
English to Spanish
+ ...
Jan 11, 2011

Hi:

I am new to proz.com and I recently changed my job notification settings. Now, when I look at the job RSS feed, most of the jobs I view read "You have been sent a notification of this job" at the beginning, but I can't figure out where these notifications have been sent, because I have not received any of them.

Thanks for your help!
Claudia Reynaud


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Catherine Chen  Identity Verified
China
Local time: 11:19
English to Chinese
+ ...
Check your job setting Jan 11, 2011

They are sent to the email add that connects to your ProZ account.

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Claudia Reynaud  Identity Verified
Local time: 22:19
English to Spanish
+ ...
TOPIC STARTER
I checked my settings but I'm still not receiving notifications Jan 11, 2011

Dear Catherine:

Thanks for your response. And yes, that's what I thought, but I checked my settings, and even though my e-mail address is correct, I am not receiving any notifications. Is there maybe something else I need to do?

Thanks for your help!

Kind regards,
Claudia Reynaud


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Laurent KRAULAND  Identity Verified
France
Local time: 05:19
French to German
+ ...
E-mail service provider Jan 11, 2011

Hi Claudia,
I had a similar problem not so long ago and wrote a support ticket.

What the site staff suggested was that I change the e-mail address for receiving the notifications (jobs, new posts in threads etc.).

Although I was reluctant to do it, I finally created an alias for my personal (paid) e-mail address. It worked and I again received the ProZ.com notifications on a regular basis.

A known e-mail service provider (whose name starts with Y) has recently changed its policies and seems to block e-mails such as those sent by ProZ.com arbitrarily - this means that the messages will never reach neither your inbox, nor your spam folder.

Edited for typo and to add: this filtering from the above mentioned service provider even takes place when you have paid for the service - I have subscribed to a so-called "business plan" with them. You cannot influence it, except if they "reconstruct" your mailbox to accept e-mails from given senders (which btw doesn't seem to work properly either).

[Modifié le 2011-01-11 06:00 GMT]


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Claudia Reynaud  Identity Verified
Local time: 22:19
English to Spanish
+ ...
TOPIC STARTER
I'm sure that's the problem, then... Jan 11, 2011

Thank you so much for your response, Laurent. Indeed, my e-mail address is from the service provider that starts with a Y... And it's the one I use on a regular basis, because my paid e-mail address is even worse. I guess I'll have to set up yet another e-mail account

Thanks again and happy new year!

Kind regards,
Claudia


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