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Problems with ProZ.com site format in Firefox (Staff: checking)
Thread poster: Susanna Garcia

Susanna Garcia  Identity Verified
Local time: 22:34
Italian to English
+ ...
Mar 17, 2011

I'm unable to view Proz on my laptop although it's fine on my iPod, it's hard to explain but basically the screen is filled with all the headings, none of which link to anything.
Thanks, any advice much appreciated.
Suzi

===========================================

All mysteriously returned to normal.

[Edited at 2011-03-17 10:41 GMT]


 

Lucia Leszinsky
SITE STAFF
Thanks for confirming, Suzi Mar 17, 2011

And, please, let me know if this ever happens to you again.

Kind regards,

Lucía


 

Altrum  Identity Verified
Italy
Local time: 23:34
Member (2004)
Italian to English
+ ...
Me too Mar 17, 2011

Actually the same has been happening to me, although I've noticed it's only in Firefox and not in any of the other browsers.

 

Susanna Garcia  Identity Verified
Local time: 22:34
Italian to English
+ ...
TOPIC STARTER
Browser Mar 17, 2011

Coincidence? I'm using Firefox too and it crashed this morning.

 

Lucia Leszinsky
SITE STAFF
Please submit a support request Mar 17, 2011

Would you mind submitting a support request including a screenshot of what you see? This will help support staff to look into this further.

Thanks!

Lucía


 

Jean Lachaud  Identity Verified
United States
Local time: 17:34
English to French
+ ...
Firefox again? Mar 17, 2011

Let me guess that ProZ tech support will answer "We have not heard any report about that. This question is closed." to an issue with Firefox (and FF only) I raised a few days ago.

 

Alejandro Cavalitto
SITE STAFF
I see that you were able to submit discussion entries throughout March Mar 17, 2011

Dear JL01,

I see that you were requested to supply more information on the support request you submitted on February 25 on this issue. The information that was available was not enough for addressing the issue, and no other reports of a similar problem had been made.

By the way, I see that you were able to submit discussion entries throughout March. Would you mind sharing how you could do this? Were you able at some point to submit them using Firefox or did you start using a different browser? Your reply will help me look into this. Thank you.

Best regards,
Alejandro


 

Madeleine Chevassus  Identity Verified
France
Local time: 23:34
Member (2010)
English to French
me too but with very small, unadjustable characters Mar 17, 2011

dear all,

I suffer from a Proz / Firefox problem for let's say 2 months; I already reported it to the support with screen captures.

The characters are very small, almost irreadable. The Proz parameter for font size doesn't work.

Of course I use Chrome (Proz OK) as a backup but I would like to have the Firefox/Proz problem solved because Firefox is my prefered & default browser, where I have all my bookmarks.

For your information

Marie


 

Alejandro Cavalitto
SITE STAFF
Zoom on Firefox Mar 18, 2011

Dear Marie,

It sounds like the zoom for ProZ.com on Firefox has been set to be zoomed out. You can fix this by going to View menu -> Zoom -> Reset. I hope this helps! Please let me know how it goes.

Best regards,
Alejandro


 

Catherine GUILLIAUMET  Identity Verified
Local time: 23:34
English to French
+ ...
Alejandro, in France we were several without access to Proz... Mar 18, 2011

... from 8:30 (AM) to 15:10 (3:10 PM) French time today, either via Firefox or IE !!

Hope it is fixed "for sure" now.

Maybe the guy who was on duty last night (in US = our French morning) fell asleepicon_biggrin.gif

Have a nice day
Catherine



[Edited at 2011-03-18 14:28 GMT]


 

Catherine GUILLIAUMET  Identity Verified
Local time: 23:34
English to French
+ ...
No access again ... Mar 18, 2011

... Just after I sent the previous message, the connection with ProZ was cut again during 10 minutes for me. One of my French colleagues - living in France -, a ProZ moderator, has been with absolutely no access to ProZ since 9:00 AM, either with FF or IE.

Thank you for any help.
Catherine


 

Lori Cirefice  Identity Verified
France
Local time: 23:34
French to English
spotty access here too Mar 18, 2011

Like Catherine, having problems connecting to Proz, it usually comes back after refreshing a few times though! No other problems with FF though.

 

Alessandra Martelli  Identity Verified
Italy
Local time: 23:34
Member (2009)
English to Italian
+ ...
Problem accessing ProZ.com through Firefox Mar 18, 2011

Hi Alejandro,

I am experiencing connection issues through Firefox since this morning early.
If I try to access through links included in e-mails (e.g. KudoZ notifications) I get an error message, but so far I've been able to fix this refreshing a few times.
Same access issues if I try to reach ProZ.com through bookmarks or Google search. Again, it looks like a few refreshing actions are enough to fix the problem, but I figured out it would have been safer to notify the issue.

Kind regards,
Alessandra


 

writeaway  Identity Verified
French to English
+ ...
Same here Mar 18, 2011

Access has been on and off today. With Firefox and IE. Imo it's not a browser-related prob.

 

Tony M  Identity Verified
France
Local time: 23:34
Member
French to English
+ ...
I too have been asked to report this issue Mar 18, 2011

by another user whose connection has been intermittently on and off all day today.

She reports it is happening with both FF and IE, and in her case, simply reports that the ProZ.com server cannot be contacted.


 
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