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Anyone else having trouble receiving notifications?
Thread poster: Decipherit

Decipherit  Identity Verified
United Kingdom
Local time: 15:49
Portuguese to English
+ ...
Nov 4, 2011

I haven't received job, forum, KudoZ etc. notifications since last weekend. I submitted a support request 24 hours ago - no reply. According to the FAQs it could be because a message to me bounced back and my email address has been stamped as 'bad', however I don't have the respective xxx in front of the address on my profile page. Anyone have any ideas?

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Françoise Vogel  Identity Verified
Local time: 16:49
English to French
+ ...
spam? Nov 4, 2011

Did you check under "spam"?

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Decipherit  Identity Verified
United Kingdom
Local time: 15:49
Portuguese to English
+ ...
TOPIC STARTER
Spam Nov 4, 2011

Nothing at all there.

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Jan Rausch  Identity Verified
United Kingdom
Local time: 15:49
Member (2010)
German to English
+ ...
Yes Nov 4, 2011

I receive some job notifications, but not all.

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#JuliaC#  Identity Verified
Local time: 16:49
German to Italian
+ ...
The same.. Nov 4, 2011

I receive some Kudoz and job notifications, but not all.

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Decipherit  Identity Verified
United Kingdom
Local time: 15:49
Portuguese to English
+ ...
TOPIC STARTER
Your settings? Nov 4, 2011

Presumably that's something in your settings. However, without knowingly touching anything all my notifications have stopped completely. I'm not even getting a reply to a support reques! There's nothing wrong with my e-mail, I've been sending and receiving all week without any problem at all.

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tabor  Identity Verified
Poland
Local time: 16:49
English to Polish
+ ...
The same situation here. Nov 4, 2011

I've been receiving some Kudoz and job notifications, but not all, for years now. I used to submit numerous support requests regarding the problem... and nothing happened, therefore I've had to learn to live with that.

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Jan Rausch  Identity Verified
United Kingdom
Local time: 15:49
Member (2010)
German to English
+ ...
No Nov 4, 2011

Lisa Simpson wrote:

Presumably that's something in your settings. However, without knowingly touching anything all my notifications have stopped completely. I'm not even getting a reply to a support reques! There's nothing wrong with my e-mail, I've been sending and receiving all week without any problem at all.


No, it's not my settings. But like Tabor says, I live with it and just check the jobs regularly.


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neilmac  Identity Verified
Spain
Local time: 16:49
Spanish to English
+ ...
Dedicated account Nov 4, 2011

I don't know about this specific issue but as a general precaution I have one email account dedicated to proz correspondence, kudoz queries etc. This way I avoid filling up my "business" email with proz bumf. I haven't checked it for a few days but it seemed OK the last time I looked

I also prefer not to receive job offers through that account, but all proz correspondence goes to the main email address you enter in your profile. I'm not really on proz to promote my services anway so it's no big deal but it used to annoy me when I checked in after a few days to see that I'd missed a job offer (mainly because I like to reply to all requests as a matter of form).


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SYTham  Identity Verified
Singapore
Local time: 22:49
Chinese to English
+ ...
Some Nov 4, 2011

I've been having problems too. I receive some notifications, but not all. They also tend to arrive in my inbox hours after they were originally posted on the website.

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Decipherit  Identity Verified
United Kingdom
Local time: 15:49
Portuguese to English
+ ...
TOPIC STARTER
Changed email address Nov 4, 2011

Thanks neilmac. So far so good. You're right, a dedicated a/c is a good idea. I changed the main email address on my profile and that seems to have done the trick. Although I wonder why? Anyone else out there with Gmail who stopped receiving notifications this week?

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Teresa Borges
Portugal
Local time: 15:49
Member (2007)
English to Portuguese
+ ...
Me too! Nov 4, 2011

Siang Yu Tham wrote:

I've been having problems too. I receive some notifications, but not all. They also tend to arrive in my inbox hours after they were originally posted on the website.


A few times I have been surprised by the message "You cannot quote because this job is closed" when I have just received the notification...


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opolt  Identity Verified
Germany
Local time: 16:49
English to German
+ ...
Minor KudoZ problems Nov 4, 2011

Yesterday I suddenly started receiving email copies of discussion entries under a KudoZ question in which I never participated -- something which hadn't happened before.

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Alejandro Cavalitto
Local time: 11:49
SITE STAFF
Please submit a support request Nov 4, 2011

Hello,

As there may be different issues with different email addresses, and notification settings vary from account to account, it is best to deal with such request individually instead of on a forum thread. Could you please submit a support request stating what kind of notifications you would like to receive? Site staff will look into it.

By the way, I see some of you have an email address hosted by Yahoo! associated to your ProZ.com account. There is a known issue with Yahoo! email addresses that causes notifications to be delayed or not received. So far, it has not been possible to resolve this. If you have an email address hosted on a different site, it is suggested that you make that email your primary contact email instead.

Best regards,
Alejandro


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Decipherit  Identity Verified
United Kingdom
Local time: 15:49
Portuguese to English
+ ...
TOPIC STARTER
I have done (twice) Nov 5, 2011

Hi Alejandro,

I have submitted two support requests but no reply! Will try again now. I don't have a Yahoo address. One is Gmail, the other is La Poste, I'm getting some notifications now but not all (since I changed my main email address over to La Poste).

[Edited at 2011-11-05 10:09 GMT]


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