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Invoicing system not showing up completely. Unable to create or update invoices
Thread poster: Javier Moreno-Pollarolo

Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
Feb 9, 2014

Does anybody else have this issue?

https://www.proz.com/invoice?sp_mode=invoices

I am getting just plain text and no other features when I go to the invoice page. I sent a request but it seems they haven't look at it.


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Natalie  Identity Verified
Poland
Local time: 13:04
Member (2002)
English to Russian
+ ...

MODERATOR
Yes Feb 9, 2014

Yes, I have just checked this page, and I also get the same.

Have you already submitted a ticket?

Natalia


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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
Yes, Just did it Feb 9, 2014

Natalie wrote:

Yes, I have just checked this page, and I also get the same.

Have you already submitted a ticket?

Natalia


http://www.proz.com/ticket/400574 Here it is. I'm impressed nobody has responded yet!


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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
I think it's working now Feb 9, 2014

FYI

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Srini Venkataraman
United States
Local time: 06:04
Member (2012)
Tamil to English
+ ...
Maintenance Feb 9, 2014

Normally server maintenance is done by any company on Saturday night (2200 hours to Sunday 0600 or 0800 hours), when the number of users are less and so disruption is less. So if you have any issues during that time, you have to try again later. Some bank sites display, say, daily maintenance is between 2130 to 2230 hours.

Edited: If it is a major unscheduled long duration disruption: then they may show a message "
"500 Internal Server Error or the site is under maintenance"

[Edited at 2014-02-09 15:51 GMT]

[Edited at 2014-02-09 15:52 GMT]


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Ahmed Ahmed  Identity Verified
Saudi Arabia
Local time: 14:04
English to Arabic
Yes Feb 10, 2014

I have the same issue.

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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
It is down again, and it's Monday morning. Feb 10, 2014

I resubmitted the ticket.

Srini Venkataraman wrote:

Normally server maintenance is done by any company on Saturday night (2200 hours to Sunday 0600 or 0800 hours), when the number of users are less and so disruption is less. So if you have any issues during that time, you have to try again later. Some bank sites display, say, daily maintenance is between 2130 to 2230 hours.

Edited: If it is a major unscheduled long duration disruption: then they may show a message "
"500 Internal Server Error or the site is under maintenance"

[Edited at 2014-02-09 15:51 GMT]

[Edited at 2014-02-09 15:52 GMT]


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Eileen Ferguson  Identity Verified
Germany
Local time: 13:04
Member (2012)
German to English
+ ...
Still not working Feb 10, 2014

The invoice feature is not responding as at right now.

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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
Ticket has been reopened. Feb 10, 2014

Ticket has been re-opened. http://www.proz.com/ticket/400574

Eileen Ferguson wrote:

The invoice feature is not responding as at right now.


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Jared Tabor
Local time: 08:04
SITE STAFF
Thanks for reporting, fixing Feb 10, 2014

Thanks all for reporting this. Site staff is currently working on fixing the issue. Thanks for your patience!

Jared


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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
It's working now, thank you Jared! Feb 10, 2014

Thank you very much!

Jared Tabor wrote:

Thanks all for reporting this. Site staff is currently working on fixing the issue. Thanks for your patience!

Jared


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Jared Tabor
Local time: 08:04
SITE STAFF
Good to hear Feb 10, 2014

Thanks for confirming, Javier, and sorry it took so long.

If anyone by chance continues to have a problem with this, please contact support staff at http://www.proz.com/support/ and they will help you one-on-one.

Jared


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Javier Moreno-Pollarolo  Identity Verified
United States
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
Invoicing system not showing up completely. Unable to create or update invoices Feb 14, 2014

Jared Tabor wrote:

Thanks for confirming, Javier, and sorry it took so long.

If anyone by chance continues to have a problem with this, please contact support staff at http://www.proz.com/support/ and they will help you one-on-one.

Jared


It went down again.

Ticket has been re-opened.

http://www.proz.com/ticket/400574

Anybody else having the same issue?

[Edited at 2014-02-14 02:27 GMT]


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Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Should now be resolved Feb 14, 2014

Thanks for pointing this out, Javier. The issue should now be fixed, but please reopen your support request at any time if it happens again. My apologies for the inconvenience.

Best regards,

Maria


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Elizabeth Joy Pitt de Morales  Identity Verified
Local time: 13:04
Member (2007)
Spanish to English
+ ...
Problem with invoices Feb 26, 2014

I can create an invoice, but when I download it, it won't open because it is "damaged" (it has 0 KB).

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