Can't upload a file
Thread poster: Katarzyna Slowikova

Katarzyna Slowikova  Identity Verified
Germany
Local time: 22:24
English to Czech
+ ...
Jul 18, 2015

Hello,
I just wanted to send a file through the Send file option and I can't upload a new file.
When I click on the Send file, in this small window there's the "Or, upload a new file:" text but no Browse button or anything which would allow to choose and upload a file. I used this option before and it seems to me there used to be a Browse button where you just chose a file on your computer, no??
So looking for a solution I clicked on See all files (in the same small window) and then in the next page, clicked on Upload a file (hoping it will then appear in the Recently uploaded in the Send file window). But alas, when I click on Upload (in the Upload file page), it does nothing.
What is wrong with it? Is something missing in my Firefox (latest version and I updated all plug ins just yesterday) or is it a problem on the website??
Thanks in advance for all advice.
Katarzyna


 

Katarzyna Slowikova  Identity Verified
Germany
Local time: 22:24
English to Czech
+ ...
TOPIC STARTER
Let me rephrase my question Jul 19, 2015

Is anybody able to choose a file on their hard drive in the Send File window?
If so, how, where? Some Browse button there, whatever??
K.


 

Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Unable to replicate this problem Jul 20, 2015

Katarzyna Slowikova wrote:

Hello,
I just wanted to send a file through the Send file option and I can't upload a new file.
When I click on the Send file, in this small window there's the "Or, upload a new file:" text but no Browse button or anything which would allow to choose and upload a file. I used this option before and it seems to me there used to be a Browse button where you just chose a file on your computer, no??
So looking for a solution I clicked on See all files (in the same small window) and then in the next page, clicked on Upload a file (hoping it will then appear in the Recently uploaded in the Send file window). But alas, when I click on Upload (in the Upload file page), it does nothing.
What is wrong with it? Is something missing in my Firefox (latest version and I updated all plug ins just yesterday) or is it a problem on the website??
Thanks in advance for all advice.
Katarzyna



Hello Katarzyna,

I tested this issue and am able to browse for a particular file and send it just fine using the latest versions of Firefox and Chrome. The "Browse" button appears to the right of the box directly under the "Please select a file" message. Would you mind taking a few screenshots of what you're seeing on the "Send file" page and submitting them via the support center? That will help me look into this.

Thanks!

Best regards,

Maria


 

Katarzyna Slowikova  Identity Verified
Germany
Local time: 22:24
English to Czech
+ ...
TOPIC STARTER
Done! Jul 20, 2015

My ticket is here:
http://www.proz.com/ticket/462856

Best,
Katarzyna


 


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