Can't upload a file
Thread poster: Katarzyna Slowikova

Katarzyna Slowikova  Identity Verified
Germany
Local time: 12:37
English to Czech
+ ...
Jul 18, 2015

Hello,
I just wanted to send a file through the Send file option and I can't upload a new file.
When I click on the Send file, in this small window there's the "Or, upload a new file:" text but no Browse button or anything which would allow to choose and upload a file. I used this option before and it seems to me there used to be a Browse button where you just chose a file on your computer, no??
So looking for a solution I clicked on See all files (in the same small window) and then in the next page, clicked on Upload a file (hoping it will then appear in the Recently uploaded in the Send file window). But alas, when I click on Upload (in the Upload file page), it does nothing.
What is wrong with it? Is something missing in my Firefox (latest version and I updated all plug ins just yesterday) or is it a problem on the website??
Thanks in advance for all advice.
Katarzyna


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Katarzyna Slowikova  Identity Verified
Germany
Local time: 12:37
English to Czech
+ ...
TOPIC STARTER
Let me rephrase my question Jul 19, 2015

Is anybody able to choose a file on their hard drive in the Send File window?
If so, how, where? Some Browse button there, whatever??
K.


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Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Unable to replicate this problem Jul 20, 2015

Katarzyna Slowikova wrote:

Hello,
I just wanted to send a file through the Send file option and I can't upload a new file.
When I click on the Send file, in this small window there's the "Or, upload a new file:" text but no Browse button or anything which would allow to choose and upload a file. I used this option before and it seems to me there used to be a Browse button where you just chose a file on your computer, no??
So looking for a solution I clicked on See all files (in the same small window) and then in the next page, clicked on Upload a file (hoping it will then appear in the Recently uploaded in the Send file window). But alas, when I click on Upload (in the Upload file page), it does nothing.
What is wrong with it? Is something missing in my Firefox (latest version and I updated all plug ins just yesterday) or is it a problem on the website??
Thanks in advance for all advice.
Katarzyna



Hello Katarzyna,

I tested this issue and am able to browse for a particular file and send it just fine using the latest versions of Firefox and Chrome. The "Browse" button appears to the right of the box directly under the "Please select a file" message. Would you mind taking a few screenshots of what you're seeing on the "Send file" page and submitting them via the support center? That will help me look into this.

Thanks!

Best regards,

Maria


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Katarzyna Slowikova  Identity Verified
Germany
Local time: 12:37
English to Czech
+ ...
TOPIC STARTER
Done! Jul 20, 2015

My ticket is here:
http://www.proz.com/ticket/462856

Best,
Katarzyna


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