Proz.com website isn't displaying properly on multiple devices
Thread poster: Ian Wang

Ian Wang  Identity Verified
China
Local time: 08:30
English to Chinese
+ ...
Jan 8, 2016

I'm sorry if this topic has been posted before.

My desktop (Windows 7), like all of my other devices, is not displaying ProZ properly, resulting in not only ugly user interface but also feature loss. I can't even submit a support request. So I'm writing this topic. Hopefully I can post it.

The problem is, images are not showing. I can only see icons of broken images instead, or sometimes, white boxes with red crosses. Text is also misaligned.

I'm not very tech-savvy, but I did try some basic possible solutions, including updating or reinstalling the Flash Player and Java, but none worked. And it's very important to note that I don't have this problem for any other websites. Also, all of my devices, like cellphone, tablet, are having the same issue, and for ProZ only. I would guess it's a problem of ProZ its own, but no one seems to be posting this issue as far as my crippled ProZ webpages are telling me.

Any ideas? Thanks in advance.


 

esperantisto  Identity Verified
Local time: 03:30
Member (2006)
English to Russian
+ ...
For starters, Jan 8, 2016

What is your browser? Did you try another one? I have no problem using Mozilla Firefox or Google Chrome.

Aren't you behind a firewall?

Did you contract your Internet provider? Recently, users in Russia have experienced problems due to actions of Russian authorities.


 

Ian Wang  Identity Verified
China
Local time: 08:30
English to Chinese
+ ...
TOPIC STARTER
Thanks, but I don't think it's any of these problems. Jan 8, 2016

I've tried different browsers, including Firefox and Chrome, and they all have this issue.

As for firewall, it's a little tricker. I'm based in China, and we do have a nationwide firewall system that blocks many foreign sites-Youtube, Facebook and Twitter to name a few. But like many others working with foreign companies, I use VPN service which helps me detour the firewall. I can visit whatever site I like with no problem. So, I'm 99% percent sure it has nothing to do with the firewall.

Still not getting any solutions. Any more ideas are greatlly appreciated!


 

Kevin Dias
Local time: 09:30
SITE STAFF
A few tests... Jan 8, 2016

If you open the site in Chrome and open the Chrome developer tools by clicking 'View', 'Developer', then 'JavaScript Console' you should be able to open up the browser developer tools. From there, first click on the 'Console' tab and reload the page. See if there are any errors in red. Next try clicking on the 'Network' tab and reload the page. This should show all of the assets (like images) getting loaded. You said that you were not seeing any images so I am guessing you might see some error here that might give us some more clues...

 

Ian Wang  Identity Verified
China
Local time: 08:30
English to Chinese
+ ...
TOPIC STARTER
Please see this Jan 11, 2016

Thanks Kevin. I ran a check according to your instructions, and here is the result. Do you know why this is happening? Again, I don't have this issue for any other sites.

Uncaught ReferenceError: $ is not defined
www.proz.com/:60
Uncaught ReferenceError: $ is not defined
www.proz.com/:67
Uncaught ReferenceError: $ is not defined
www.proz.com/:74
Uncaught ReferenceError: $ is not defined
www.proz.com/:129
Uncaught ReferenceError: $ is not defined
www.proz.com/:178
Uncaught ReferenceError: mig_clay is not defined
www.proz.com/:181
Uncaught ReferenceError: $ is not defined
www.proz.com/:185
Uncaught ReferenceError: $ is not defined
www.proz.com/:192
Uncaught ReferenceError: $ is not defined
http://cdn1.proz.com/images/spacer.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn2.proz.com/images/v6/search-button-header.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/icon_profile.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/off_lt.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/v5/my-proz-arrow-down.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/v5/icon-edit-small.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn1.proz.com/images/v5/roundturq_ur2.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn2.proz.com/images/v5/roundlightbrown_ul2.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/plat_tiny.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/v5/roundlightbrown_ur2.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/member-only-small.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/external.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/ptc/ptc_logo_small_v1_sm.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn1.proz.com/images/corp_mem_tiny.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn3.proz.com/images/clear.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn1.proz.com/file_resources/other/3612193500b03b26b428d05d8b635e99_proz_120_dec2015.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn1.proz.com/images/pftv6/info.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn2.proz.com/images/rarr.gif
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn2.proz.com/images/footer_social_icons.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn.proz.com/images/v5/icon-new.png
Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED
http://cdn4.proz.com/images/icon_bb.gif
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/v5/logo.gif
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/v5/roundturq_ul2.png
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/profile_resources/100/1290356_r51c80268321cd.jpg
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/profile_resources/25/1879304_r5349d5e4502d1.jpg
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/profile_resources/25/2070650_r561ac3805b391.jpg
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/partial_platinum_tiny.gif
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/profile_resources/100/1384439_r51df2dbc47d27.jpg
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/profile_resources/25/1805717_r52269814a2892.jpg
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/plat_tiny_trans.gif
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/v5/mail-none.png
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/v6/icon-new-menu.gif
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/images/v5/footer-printer.png
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT


 

Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Please contact the company that administers your VPN service Jan 11, 2016

Hello Ian,

Sorry to intrude here.

Based on the information you provided, it seems that DNS lookups of the cdn*.proz.com names are not working for you. You mentioned in one of your posts that you are using a VPN. You will have to contact the company that administers your VPN service for more information as to why you are unable to load content originating on ProZ.com.

I hope this helps, but please let me know how everything goes.

Best regards,

Maria


 

Ian Wang  Identity Verified
China
Local time: 08:30
English to Chinese
+ ...
TOPIC STARTER
Problem solved Jan 12, 2016

I tried another VPN and it works. Thank you guys!

 

Michael Jelnov  Identity Verified
Russian Federation
Local time: 03:30
English to Russian
I noticed a similar problem today. Mar 2, 2016

On my Windows 7 system under both Firefox and Chrome the first page I see after login is displayed as though it has neither style sheets nor images. Earlier I also got messages from the browsers about an insecure connection with or an invalid certificate of proz.com. The Console test results are as follows:

GET https://static.proz.com/min/b=css&f=global.css,fslev2.css&1402510687 net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/min/f=/css/inc/index.css&1375654641 net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/min/f=/css/tabs_v3.css&1375654641 net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/min/b=js&f=jquery-1.10.2.min.js,jquery-migrate-1.2.1.min.js,tooltip_v5.js,main.js,dropdown.min.js,nav.js&1385734757 net::ERR_INSECURE_RESPONSE
Uncaught ReferenceError: $ is not defined
Mixed Content: The page at 'https://www.proz.com/' was loaded over HTTPS, but requested an insecure image 'http://cdn4.proz.com/profile_resources/100/97578_r49fa5e5b6822c.jpg'. This content should also be served over HTTPS.
Mixed Content: The page at 'https://www.proz.com/' was loaded over HTTPS, but requested an insecure image 'http://cdn3.proz.com/images/ptc/ptc_logo_small_v1_sm.gif'. This content should also be served over HTTPS.
Mixed Content: The page at 'https://www.proz.com/' was loaded over HTTPS, but requested an insecure image 'http://cdn4.proz.com/images/plat_tiny_trans.gif'. This content should also be served over HTTPS.
Mixed Content: The page at 'https://www.proz.com/' was loaded over HTTPS, but requested an insecure image 'http://cdn1.proz.com/profile_resources/100/016882_r3bbdb422e3564.jpg'. This content should also be served over HTTPS.
Mixed Content: The page at 'https://www.proz.com/' was loaded over HTTPS, but requested an insecure image 'http://cdn1.proz.com/images/corp_mem_tiny.gif'. This content should also be served over HTTPS.
GET https://static.proz.com/images/v5/logo.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/spacer.gif net::ERR_INSECURE_RESPONSE
Uncaught ReferenceError: $ is not defined
GET https://static.proz.com/profile_resources/25/4928_r5221b4ba73f35.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/plat_tiny_trans.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/off_lt.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/mail-none.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/my-proz-arrow-down.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/icon-edit-small.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/icon-new.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v6/search-button-header.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/external.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/2110852_r55f6f50df3617.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/2179418_r56cc88a9bc7a7.gif net::ERR_INSECURE_RESPONSE
Uncaught ReferenceError: $ is not defined
Uncaught ReferenceError: mig_clay is not defined
Uncaught ReferenceError: $ is not defined
Uncaught ReferenceError: $ is not defined
Uncaught ReferenceError: $ is not defined
GET https://static.proz.com/profile_resources/25/2163644_r56d5bf7484f7a.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/member-only-small.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/pftv6/info.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/clear.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/roundturq_ul2.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/roundturq_ur2.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/roundlightbrown_ul2.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/roundlightbrown_ur2.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/icon_profile.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/icon_bb.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/plat_tiny.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/850160_r4fb09a0b7be98.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/666370_r54004b110818f.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/1364123_r4f2f5a532d1ad.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/1408823_r505f18d6c928f.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/2089597_r55d1c6e4a5275.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/ptc/ptc_logo_small_v1_sm.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/866833_r5216223c373ee.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/47411_r540ef74c8b736.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/44411_r55e51e8389fdc.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/069064_r48a2a5bb2d04b.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/944063_r54f49c34493a9.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/2161871_r56a09fdb19519.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/1453688_r53763ef407584.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/1154528_r4af41d8589065.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/1838261_r55c8b2a859ee3.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/partial_platinum_tiny.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/652138_r56b4688d93dd8.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/30376_r4adcee001e585.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/profile_resources/25/994145_r56746362197bd.jpg net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/pollphp/darkgreen.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/pollphp/aqua.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/pollphp/pink.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/pollphp/yellow.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/file_resources/other/23ffe6916133864d18e936bc95326eba_proz_120_feb2016.gif net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/footer_social_icons.png net::ERR_INSECURE_RESPONSE
GET https://static.proz.com/images/v5/footer-printer.png net::ERR_INSECURE_RESPONSE

The result is I can log in but cannot use many features, like editing the About me page, as the UI elements are all messed up.

Thank you in advance for your assistance.


 

Michael Jelnov  Identity Verified
Russian Federation
Local time: 03:30
English to Russian
Problem solved Mar 2, 2016

I solved my problem described above by adding proz.com to a list of exclusions of a Web shield of the Avast Antivirus installed on my system. Now everything works fine in both Firefox and Chrome.

Have a good day everybody!


 

Jeongkyu (John) Lee  Identity Verified
South Korea
Local time: 08:30
Member (2016)
English to Korean
+ ...
Hello everyone! thank you for sharing this information. But here is an another issue. Apr 13, 2016

Hello, Good to know it is not only me who have this problem. Please, share your wisdom and leave your comments about my error message. I have exactly the same one Ian has, and I am still working on it. It's painful to see my web browser like this way for over a month.

Many thanks to all!

John

PS: My OS is windows 7 64 bit. and I've tried over chrome, opera, firefox, and vivaldi. I installed java 32bit and 64 bit, flash player, and firewall(default setting). I couldn't find the solution.


1145083:25GET http://cdn2.proz.com/min/b=css&f=global.css,fslev1.css&1402510692 net::ERR_CONNECTION_TIMED_OUT
1145083:25 GET http://cdn2.proz.com/min/f=/js/jquery-ui-1.10.3/themes/base/minified/jquery-ui.min.css&1383755743 net::ERR_CONNECTION_TIMED_OUT
1145083:25 GET http://cdn3.proz.com/min/f=/css/tabs_v6.css&1375654641 net::ERR_CONNECTION_TIMED_OUT
1145083:29 GET http://cdn4.proz.com/min/b=js&f=jquery-1.10.2.min.js,jquery-migrate-1.2.1.min.js,main.js,tooltip_v5.js,dropdown.min.js,nav.js&1385734761 net::ERR_CONNECTION_TIMED_OUT
1145083:29 GET http://cdn2.proz.com/min/f=/js/jquery-ui-1.10.3/ui/jquery-ui.js&1383755745 net::ERR_CONNECTION_TIMED_OUT
1145083:69 Uncaught ReferenceError: $ is not defined(anonymous function) @ 1145083:69
1145083:104 Uncaught ReferenceError: $ is not defined(anonymous function) @ 1145083:104
1145083:119 Uncaught ReferenceError: mig_clay is not defined(anonymous function) @ 1145083:119
1145083:122 Uncaught ReferenceError: $ is not defined(anonymous function) @ 1145083:122
1145083:126 Uncaught ReferenceError: $ is not defined(anonymous function) @ 1145083:126
1145083:133 Uncaught ReferenceError: $ is not defined(anonymous function) @ 1145083:133
1145083:40 GET http://cdn2.proz.com/images/gr_lt.png net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn3.proz.com/profile_resources/25/2163007_r56ce4f1f778f2.jpg net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn4.proz.com/images/v5/logo.gif net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn4.proz.com/images/partial_platinum_tiny.gif net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn3.proz.com/images/v5/my-proz-arrow-down.png net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn1.proz.com/images/spacer.gif net::ERR_CONNECTION_TIMED_OUT
1145083:47 GET http://cdn2.proz.com/images/v6/search-button-header.png net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn4.proz.com/images/v5/mail-none.png net::ERR_CONNECTION_TIMED_OUT
1145083:102 GET http://cdn4.proz.com/images/v5/footer-printer.png net::ERR_CONNECTION_TIMED_OUT
1145083:40 GET http://cdn3.proz.com/images/v5/icon-edit-small.png net::ERR_CONNECTION_TIMED_OUT
1145083:47 GET http://cdn3.proz.com/images/external.png net::ERR_CONNECTION_TIMED_OUT
1145083:102 GET http://cdn2.proz.com/images/footer_social_icons.png net::ERR_CONNECTION_TIMED_OUT
1145083:37 GET http://www.google-analytics.com/ga.js net::ERR_BLOCKED_BY_CLIENT(anonymous function) @ 1145083:37(anonymous function) @ 1145083:38
1145083:47 GET http://cdn3.proz.com/images/pftv6/arrow_left.gif net::ERR_CONNECTION_TIMED_OUT
1145083:102 GET http://cdn3.proz.com/images/clear.gif net::ERR_CONNECTION_TIMED_OUT
1145083:47 GET http://cdn1.proz.com/images/pftv6/arrow_right.gif net::ERR_CONNECTION_TIMED_OUT
gpt.js:7 GET http://partner.googleadservices.com/gpt/pubads_impl_83.js net::ERR_BLOCKED_BY_CLIENT(anonymous function) @ gpt.js:7(anonymous function) @ gpt.js:7
1145083:54 GET http://cdn1.proz.com/images/v5/sub-item.png net::ERR_CONNECTION_TIMED_OUT
1145083:60 GET http://cdn1.proz.com/images/pftv6/info.gif net::ERR_CONNECTION_TIMED_OUT
1145083:1 GET http://cdn1.proz.com/imgs/wp/icons/icon-graph.jpg net::ERR_CONNECTION_TIMED_OUT
1145083:100 GET http://cdn.proz.com/images/v5/icon-red-x.png net::ERR_CONNECTION_TIMED_OUT
gingerEditor.min.js:21 Running Ginger Widget version 0.1.0.598


 

Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
May be a problem with your ISP's DNS Apr 14, 2016

Hello John,

From the error messages you include here, it looks like there may be an issue with the DNS provided by your ISP. I would suggest trying Google's DNS servers instead and seeing if that fixes the problem. You can find more information about how to do that here: https://developers.google.com/speed/public-dns/

Please let me know how everything goes.

Best regards,

Maria


 


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