Is there any way to cancel/opt out of the recurring payment for Proz membership?
Thread poster: writeaway

writeaway  Identity Verified
French to English
+ ...
Aug 25, 2017

I am debating whether or not to renew (now referred to as 'upgrade') my Proz membership. Since partial memberships as well as discounts for browniz were immediately eliminated the very moment the new "packages" were made public (so no grace period offered at all), I see I'll have to shell out nearly twice the amount as in previous years, for exactly the same thing.
Insult to injury, there is now a message that this is a 'recurring payment': This is a recurring payment. You'll be charged automatically on your renewal date, until you cancel.
So does this mean one has to cancel membership once a year in order to avoid having one's credit card automatically debited on an annual basis. Usually this is an option one can accept or decline. Is there anyway to get out of it without cancelling? And if not, then when does one have to cancel? What is the cancellation deadline for escaping automatic debit?
Thanks.


 

Josephine Cassar  Identity Verified
Local time: 18:20
Member (2012)
Italian to English
+ ...
Hello writeaway Aug 25, 2017

I managed to remove 'automatic renewal'-think this was how: go to manage your Proz.com membership, then Renewal Method: Manual (mine is switched to manual now) and Save, then it gives you the date by which you have to renew. Think that is how I did it. I did not like the automatic renewal either and seeing the latest changes, I doubt whether I will choose the Plus Package again. Good luck.

[Edited at 2017-08-25 14:44 GMT]


 

Robert Forstag  Identity Verified
United States
Local time: 12:20
Member (2003)
Spanish to English
+ ...
I do not remember the ability to "opt out" being mentioned when the changes were rolled out Aug 25, 2017

At any rate, I do not remember it being prominently mentioned.

And if such was indeed the case, this is definitely not good.

The good news is that what Josephine suggests is possible. I just did it. Thanks, Josephine.

I also plan to renew only with the basic membership.

I assume that I will receive prompts to do so as the expiration date of my current membership approaches.

[Edited at 2017-08-25 14:55 GMT]


 

writeaway  Identity Verified
French to English
+ ...
TOPIC STARTER
Thanks Josephine and Robert Aug 25, 2017

Can anyone confirm that the renewal method can be changed for people who have the 'ordinary' package too. That's what I'll take if I renew. I want to be sure the renewal method can be changed for all paying members and not just for those who go for the + package.

 

Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
Yes! Aug 25, 2017

writeaway wrote:

Can anyone confirm that the renewal method can be changed for people who have the 'ordinary' package too.


Hello writeaway, I have the "ordinary" membership and sent immediately after the renewal a support ticket for the same problem. Here is the answer I got:

Please note that you may cancel recurring payment after the payment from your membership management page http://www.proz.com/manage-membership by pressing on the button “Cancel auto-renew”.

Therefore, your membership will not be renewed automatically next year.

That's what I did and it seemed to work.


 

Walter Moura  Identity Verified
Brazil
Local time: 13:20
Member
English to Portuguese
On the day after Aug 25, 2017

Yes. I did exactly as Christel mentioned on the day after I renewed my subscription. I am very not pleased with automatic subscriptions of any kind. Now all I have to do is wait warning to renew in 2018, and decide whether or not.

Regards,


 

writeaway  Identity Verified
French to English
+ ...
TOPIC STARTER
Thank you Christel and Walter Aug 25, 2017

Now it's clear.

Thank you everyone!


 


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Is there any way to cancel/opt out of the recurring payment for Proz membership?

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