support tickets - how long does it take to get a reply?
Thread poster: texjax DDS PhD

texjax DDS PhD  Identity Verified
Local time: 00:45
Member (2006)
English to Italian
+ ...
Oct 30, 2006

Early this morning I submitted a support ticket and after several hours the status is still 'unassigned'. Is it normal procedure?
Thank you in advance.

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Henry Dotterer
Local time: 00:45
It can take a day or two... Oct 30, 2006

Yes, please give our staff a day or two to reply. It can take that long even for member tickets, which are given precedence.

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support tickets - how long does it take to get a reply?

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