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Proz.com site dead slow on loading (staff: 'ok - we are investigating')
Thread poster: Gianni Pastore

Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
Oct 24, 2007

It's few days that Proz pages are loading painfully slow (I am using the new design version of the site). No problem at all with any other site I visit daily. No changes done on my browser (Firefox), no new sw installed, no problem whatsoever with the PC or the broadband connection (2MB/sec). Is it just me, or what?

Best
Gianni

[Subject edited by staff or moderator 2007-10-24 15:36]


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Ralf Lemster  Identity Verified
Germany
Local time: 18:42
English to German
+ ...
Submit a Support Request Oct 24, 2007

Hi Gianni,
No problems here at all - I'm also using the new design, with Firefox 2.0.0.8.

May I suggest to submit a Support Request to ProZ.com, indicating your full technical details (operating system, exact browser version, etc.).

Best regards,
Ralf


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Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
TOPIC STARTER
Ok Ralf Oct 24, 2007

I presume it's my problem, then. I'll check better with my system to see if I have changed something unintentionally. Will submit a ticket if nothing changes in few days.

Thanks a lot, cheers!
Gianni


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Idoia Echenique  Identity Verified
Spain
Local time: 18:42
Member (2005)
English to Spanish
+ ...
Same here, Gianni! Oct 24, 2007

I was about to post the same question. No browser changes (Firefox 2.0.0.8, too), 4 Mb broadband, emptied temp files. It is dead slow both in PC and brand new laptop. Actually, I thought the site was under some kind of maintenance/change works of something of the sort.

Please, will you let me know if you find a solution? (just to avoid submitting a Support Request with same question).

Thanks! and good luck!


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Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
TOPIC STARTER
Ok, Idoia Oct 24, 2007

Will work on it. Will let you know if I get to sort things out. Cheers!
Gianni


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Chiara Righele  Identity Verified
Italy
Local time: 18:42
English to Italian
+ ...
Also happened here Oct 24, 2007

I thought it was the new design, but when I switch to the old one nothing really improves

Chiara

PS: I'm also using Firefox 2.0.0.8, but I don't have problems with other sites

[Edited at 2007-10-24 12:05]


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Henry Dotterer
Local time: 12:42
SITE FOUNDER
We'll look into it. Oct 24, 2007

Thanks. This seems to be an issue on our end, and it appears that some users are being affected while others are not. We are looking into it.

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Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
TOPIC STARTER
Thanks, Henry Oct 24, 2007

Henry D wrote:

Thanks. This seems to be an issue on our end, and it appears that some users are being affected while others are not. We are looking into it.


Cheers
Gianni


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Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
TOPIC STARTER
Let me be more precise Oct 24, 2007

The loading itself is not slow, once it has started. The problem is that the site is slow on answering the request the browser sends. Say, once I have clicked on a link inside the Proz, it takes up to 30 sec to start loading the page. Hope it helps!
Gianni


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Henry Dotterer
Local time: 12:42
SITE FOUNDER
Thanks, Gianni Oct 24, 2007

Gianni Pastore wrote:

The loading itself is not slow, once it has started. The problem is that the site is slow on answering the request the browser sends. Say, once I have clicked on a link inside the Proz, it takes up to 30 sec to start loading the page. Hope it helps!
Gianni

Yes, thanks - the servers are taking extra time to produce the content, but there is no problem with the pipe between the servers and you. Andrew is still looking into this.


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Atena Hensch  Identity Verified
New Zealand
Local time: 05:42
English to Farsi (Persian)
+ ...
jobs Oct 24, 2007

also I realized that I can't see all the jobs posted recently in my language pairs with the old design. I realized that I missed few jobs completely. I even didn't receive emails for them. It seems I can not see all the jobs in my language pair with my new design. Anybody has the same problem?
cheers
Atena


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Idoia Echenique  Identity Verified
Spain
Local time: 18:42
Member (2005)
English to Spanish
+ ...
Great! It works! Oct 25, 2007

Thanks to Andrew and whoever else worked fixing the problem. Great being able to browse through the site again without losing my patience!

Thank you!

Idoia


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Andrew
United States
English
Happy to hear your experience has improved Oct 25, 2007

Hello everyone,

I've been examining our load times over the last week or so and I've found a couple spots that seem to be slowing things down.

I've already applied an optimization to a bit of code used by many of our pages and I'm hoping this will ease at least some frustrations.

Gianni, have you notices a boost in performance?

Best Regards,
Andrew


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Gianni Pastore  Identity Verified
Italy
Local time: 18:42
Member (2007)
English to Italian
TOPIC STARTER
Yes, thanks! Oct 25, 2007

Andrew wrote:

Hello everyone,

I've been examining our load times over the last week or so and I've found a couple spots that seem to be slowing things down.

I've already applied an optimization to a bit of code used by many of our pages and I'm hoping this will at least eased some frustrations.

Gianni, have you notices a boost in performance?

Best Regards,
Andrew


Thanks Andrew, it's back to normality here.
Keep up the good work!
Gianni


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Chiara Righele  Identity Verified
Italy
Local time: 18:42
English to Italian
+ ...
Thanks for fixing the problem Oct 26, 2007



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