Problem with membership renewal
Thread poster: golf264

golf264  Identity Verified
United States
Local time: 03:49
English to Dutch
+ ...
Dec 11, 2007

I tried to extend my membership through the site.
The transaction went through but at the very last screen some strange error msg came up.

I checked with my credit card company and the amount was charged there.
But after checking with they said they had not charged anything.

Its still showing as a pending transaction.
So I have submitted a cancel request with my credit card,
and now I want to know if I should try to use my card again on the site? or
better to call them with a phone number maybe?

I dont want to run the risk of another error msg,
already have to wait 5 days for the amount to be re-credited to my card.

Has anyone else had this problem?

Thanks for your replies.


Ralf Lemster  Identity Verified
Local time: 09:49
English to German
+ ...
Submit a Support Request Dec 11, 2007

As seen in the FAQ:

10. How can I contact staff?

The quickest, most convenient (and most highly preferred by staff) way to contact is to submit a:

url=]Support Request[/url]

Best regards,


golf264  Identity Verified
United States
Local time: 03:49
English to Dutch
+ ...
Already done Dec 11, 2007

Already done. I am definitely getting the money back,
but I want to avoid this problem in future, thus the question.

Further, still havent received replies to two (2) of my after-replies on the support ticket.
So not fully satisfied with the support ticket idea.

Is it maybe better to call ?


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Problem with membership renewal

Advanced search

BaccS – Business Accounting Software
Modern desktop project management for freelance translators

BaccS makes it easy for translators to manage their projects, schedule tasks, create invoices, and view highly customizable reports. User-friendly, integration, community-driven development – a few reasons BaccS is trusted by translators!

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search