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I appreciated the sequence: first the overview about the importance of having a good profile and then getting into the nitty gritty of how to go about it by using both a fake profile and real profiles of volunteer participants. Very good hands-on idea. In the future it would be useful to have a webinar focused on feedback from its users (on how to improve those areas that could make a difference...and possibly ignite some clarifications/explanations by the webinar instructor...always useful!)
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