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Is The Customer Always Right?

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Sarah McDowell  Identity Verified
Canada
Local time: 09:43
Member (2012)
Russian to English
+ ...
Price of this course Mar 15, 2013

I received an e-mail about this course saying that registration was $16. Now I clicked on it with the possibility of registering for it and see that it says $28. Why are you sending out the wrong information in e-mails?

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Helen Shepelenko
SITE STAFF
Price of this course Mar 16, 2013

Sarah McDowell wrote:

I received an e-mail about this course saying that registration was $16. Now I clicked on it with the possibility of registering for it and see that it says $28. Why are you sending out the wrong information in e-mails?


Hello Sarah,

Training offers are sent regularly and the one you have received recently allows you to purchase access to the webinar for 16 USD by following the link https://www.proz.com/store/14707 . This offer expires in 24 hours. Hope this helps.

Please do not hesitate to contact ProZ.com support if you have any further questions or concerns, http://www.proz.com/support/

Hope this helps.

My bests,
Helen


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Anna Sarah Krämer Fazendeiro
Germany
Local time: 16:43
Member (2011)
English to German
+ ...
16:00 or 17:00 GMT ? Apr 4, 2013

There appear both times - and GoToWebinar has nothing, yet. Well, I'll wait.

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Helen Shepelenko
SITE STAFF
16:00 or 17:00 GMT ? Apr 4, 2013

Anna Sarah Krämer Fazendeiro wrote:

There appear both times - and GoToWebinar has nothing, yet. Well, I'll wait.


Hello Anna Sarah,

The session will start in about 20 minutes at 4pm GMT.

Hope this helps.

My bests,
Helen


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thierry niderman  Identity Verified
Local time: 16:43
Member (2007)
English to French
+ ...
Video Apr 5, 2013

Morning,
Yesterday I had to leave the webinar a little bit earlier and I would like to see the end of the video today, but the system ask me 15 $ again. How can I see the video again ?

Thanks
Thierry Niderman


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Helen Shepelenko
SITE STAFF
Video Apr 5, 2013

thierry niderman wrote:

Morning,
Yesterday I had to leave the webinar a little bit earlier and I would like to see the end of the video today, but the system ask me 15 $ again. How can I see the video again ?

Thanks
Thierry Niderman


Hello Thierry,

Thank you for your interest in the training. You will have unlimited access to the video recording and training materials within one working week after the course. All participants will be notified accordingly once the video is released.

Hope this helps and clarifies.

Please do not hesitate to submit a support request http://www.proz.com/support/my_requests if you have any doubts.

My bests,
Helen


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thierry niderman  Identity Verified
Local time: 16:43
Member (2007)
English to French
+ ...
Video Apr 5, 2013

Thanks ☺

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Catherine Demaison-Doherty  Identity Verified
Australia
Local time: 02:43
Member (Sep 2017)
French to English
+ ...
I am looking foro uploaded video as I could not watch at the time. Apr 8, 2013

Can you tell me please: Where do I find the uploaded video of this course if I was unable to attend online at the appointed time? I have tried everything I can on this website to find it, without success.

Thank you

Catherine Doherty

[Edited at 2013-04-08 23:13 GMT]


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