Browser (Firefox) always starts with "istartpageing"
Thread poster: Matthias Brombach

Matthias Brombach  Identity Verified
Germany
Local time: 11:08
Member (2007)
Dutch to German
+ ...
Dec 2, 2015

Dear colleagues,

since I installed two or three freeware tools (like olifant, notepad++, etc.) the start page of my browser is infected with "istartpageing", which is known as a browser-hijacker / malware.
All manual attempts to remove it from the browser and from the system failed and web searches show numerous entries with instructions to install more programms and I just do not know, which of these tools are trustworthy or not. Has anybody of you recently made a reliable experience in removing the said malware? Thanks a lot for your help,
Matthias


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Adrien Esparron
Local time: 11:08
Member (2007)
German to French
+ ...
Some tools Dec 2, 2015

A well known intrusion. Try to scan your system with tools like :

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

http://www.nicolascoolman.fr/telecharger/

http://download.stage.cnet.com/malwarebytes-anti-malware/windows.html?hlndr=1&part=dl-x&lang=fr

They are efficient and without danger.

Good luck!

[Modifié le 2015-12-02 10:51 GMT]


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Vito Smolej
Germany
Local time: 11:08
Member (2004)
English to Slovenian
+ ...
Press F1;) Dec 2, 2015

Hi Mathias:

I suggest, you turn for the advice to the Mozilla support. I have (in younger days) spent quite some time in the support group and know that there's barely a problem that does not yet have a solution. There a question for instance "https://support.mozilla.org/en-US/questions/1090273 - browser hijacker only in firefox" with syeven answers, 2 have the same problem, and the problem is marked solved.

It would also help, if you restart Firefox with add-ons disabled for started (see Help > Restart with Add-ons disabled)

Let us know, how you are doing;)

smo

PS: and if is is malware indeed, check "Troubleshoot Firefox issues caused by malware" (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware)



[urejeno ob 2015-12-02 10:50 GMT]


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Matthias Brombach  Identity Verified
Germany
Local time: 11:08
Member (2007)
Dutch to German
+ ...
TOPIC STARTER
Thanks... Dec 2, 2015

...and I´ll wait with getting deeper into it by myself with your suggestions if nobody else shares her / his success in removing "istartpageing". Thanks again, Matthias

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Matthias Brombach  Identity Verified
Germany
Local time: 11:08
Member (2007)
Dutch to German
+ ...
TOPIC STARTER
Solution: Dec 3, 2015

...simply install "adwcleaner" (you were right, Adrien!), downloadable as shown above. A scan performed lead to the result, that my PC was infected with "CltMngSvc", which was erased then by that tool. Firefox is clean again. "adwcleaner" was also recommended by the customer service of my anti virus software. Hope, others can learn from this episode...

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