uninstalling Norton Antivirus
Thread poster: Marta Fernandez-Suarez
Marta Fernandez-Suarez  Identity Verified
United Kingdom
Local time: 23:28
English to Spanish
Jun 29, 2006

Hello

Sorry I'm writing again (I won't make it a habit).

I wonder if someone could please tell me how to unstall Norton Antivirus (2005), or where to get information on how to do it. I bought my computer last January and decided to try the free version of this for some months. Now it has expired and have opted for a diferent antivirus programm.

I've been looking in the forums but the only thing I got clear is that I should unstall Norton before I go on to install the other. It is funny that when I go to Start>Programms I get the option of Unstalling with almost all but for Norton!

I tried to delete it from the Program Files, but couldn't (maybe for the better...).

Please, anyone could help?

Thank very very very much in advance

Kind regards

Marta


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:28
Member (2003)
Polish to German
+ ...
Use the Software option in Windows Jun 29, 2006

Go to Start - Control Panel - Software and there choose Norton AV and click on "Remove".
This should do the job for you.

Here is a short description I found on Symantec home page:

Uninstall and reinstall your Norton product

1 Do one of the following:
On the Windows XP taskbar, click Start > Control Panel.
On the Windows 2000 taskbar, click Start > Settings > Control Panel.

________________________________________________
2 In the Control Panel, double-click Add/Remove Programs.
________________________________________________
3 In the list of currently installed programs, click the Norton product that you want to uninstall, and then click Change or Remove
________________________________________________
4 Click Remove All to confirm that you want to uninstall the product.
________________________________________________
5 If you have files in Norton Quarantine, click Yes to delete the quarantined files from your computer.
________________________________________________
6 Click Next to confirm that you want to uninstall the product.
________________________________________________
7 Click Restart Now.
Your Norton product is not fully uninstalled until you restart your computer.
________________________________________________ 8 Click Finish.

Regards
Jerzy

[Edited at 2006-06-29 20:05]


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Marta Fernandez-Suarez  Identity Verified
United Kingdom
Local time: 23:28
English to Spanish
TOPIC STARTER
thank you Jun 29, 2006

Hi Jerzy

Thank you very much indeed, again!

You've been a great help! I'll do it now.

Kind regards

Marta


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Fernando Toledo  Identity Verified
Germany
Local time: 00:28
German to Spanish
But still nor really deleted Jun 29, 2006

After Jerzy's workaround.

Windows key + R (or over Start -> Run)

into the dialog field write regedit.exe

Ctrl + F (if your Windows is Spanish maybe it is Ctrl + B)

Search for Norton

delete the entry you, for sure, will find.

F3

delete the next one

F3

etc. (maybe really a lot!!)

till all Norton register are deleted


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Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
Unfortunately, it doesn't work... Jun 29, 2006

Jerzy Czopik wrote:

Go to Start - Control Panel - Software and there choose Norton AV and click on "Remove".
This should do the job for you.

Here is a short description I found on Symantec home page:

Uninstall and reinstall your Norton product

1 Do one of the following:
On the Windows XP taskbar, click Start > Control Panel.
On the Windows 2000 taskbar, click Start > Settings > Control Panel.

........


I have experienced this myself, alas! That drove me nearly crazy and I had to use a registry cleaner, Tune-up and I don't
remember what else.

I see now on Symantec's homepage they even offer an "uninstall tool".... You can always try

Good luck!


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:28
Member (2003)
Polish to German
+ ...
@Christel Jun 29, 2006

Possibly you had Norton 2003 - it was hard to deinstall that.
Also when you delete a file from the program folder you will get trouble when deinstalling.

Regards
Jerzy


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Marta Fernandez-Suarez  Identity Verified
United Kingdom
Local time: 23:28
English to Spanish
TOPIC STARTER
mmmm Jun 29, 2006

Thank you very much to you also Fernando

I followed Jerzy's instructions and then installed the new software (by the way: AVG, from grisoft, recommended by a friend) and it all seems ok.

Fernando (¿cómo sabes tanto?), I made a search for the "regidit" and for "norton" and found:
1st

- regedit.exe (Windows, application)
- REGEDIT.EXE (Windows\I386, application)
- REGEDIT.EXE/1B606482 (PF File)

2nd

ALEUpdate-c7c1469F0.log (in a folder remaining with the Norton Antivirus name)


All, the rest has been deleted by following Jerzy's tips.

Do I really have to delete the three .exe files?


I'll delete all four if no news.


Hi Christel, I hope that is all. I'll take note of what you say just in case, but it seems fine.

Kindest regards to you all

Marta


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Fernando Toledo  Identity Verified
Germany
Local time: 00:28
German to Spanish
NO!!!! Jun 29, 2006

Marta Fernandez-Suarez wrote:

Thank you very much to you also Fernando

I followed Jerzy's instructions and then installed the new software (by the way: AVG, from grisoft, recommended by a friend) and it all seems ok.

Fernando (¿cómo sabes tanto?), I made a search for the "regidit" and for "norton" and found:
1st

- regedit.exe (Windows, application)
- REGEDIT.EXE (Windows\I386, application)
- REGEDIT.EXE/1B606482 (PF File)

2nd

ALEUpdate-c7c1469F0.log (in a folder remaining with the Norton Antivirus name)


All, the rest has been deleted by following Jerzy's tips.

Do I really have to delete the three .exe files?


I'll delete all four if no news.


Hi Christel, I hope that is all. I'll take note of what you say just in case, but it seems fine.

Kindest regards to you all

Marta


You have to open the application regedit.exe.
In Regedit you have to search for "Norton"
and delete all files that contents this word,

but not delete regedit.exe!!"


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LuciaC
United Kingdom
Local time: 23:28
English to Italian
+ ...
Uninstaller Jun 29, 2006

Some time ago I asked the same question in the Italian forum and I was told to download a free uninstaller like "Your Uninstaller" which found all the hidden files. This worked very well in no time at all.

[Edited at 2006-06-29 22:20]


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Heinrich Pesch  Identity Verified
Finland
Local time: 01:28
Member (2003)
Finnish to German
+ ...
You can use a Register Cleaner Jun 30, 2006

I uninstalled Norton Internet Security this week and used jv16 power tools (free evaluation version). All is fine now.
I wouldnt dare to use regedit.

Hope it works in your case too.

Regards
Heinrich


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Marta Fernandez-Suarez  Identity Verified
United Kingdom
Local time: 23:28
English to Spanish
TOPIC STARTER
thanks again Jun 30, 2006

this is much trickier than I thought...


Thanks Fernando

I deleted the one (only one) file I found when I searched in the application. I could not open the other two files (extension .pl, I think), so I'll ask a friend to come over. Thank you for warning me, as I would have deleted the .exe files altogether otherwise...


Thanks Lucia, Heinrich

I might be almost there, though. I'll look into this and will try providing I don't run the risk of then unstalling the new antivirus software I've already installed.

Kind regards

Marta


[Edited at 2006-06-30 08:02]

[Edited at 2006-06-30 08:33]


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LuciaC
United Kingdom
Local time: 23:28
English to Italian
+ ...
Uninstaller 2 Jun 30, 2006

The uninstaller doesn't uninstall... it just finds the ininstalling features of each software and shows you were they are. You don't run any risks (touching Regedit is a lot more dangerous).

Anyway, I hope that by now you've solved the problem!


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Berni Armstrong  Identity Verified
Local time: 00:28
Member
English
+ ...
Added complications Jul 12, 2006

Hi all, I mentioned on another forum

http://www.proz.com/post/378546#378546

the problems I have been having uninstalling Norton.

Well, here is my STOP PRESS - it turns out that the reason why Norton did not appear in XP's installed Programmes list was that it had been installed with a Hewlett Packard application that you need to use to delete / re-install the pre-installed programmes that came with the Portable.

When I discovered this, I thought my problems were over. I'm afraid not.

When I ran the programme it told me I couldn't use it unless Norton had been disabled.

It gave easy to follow instructions on how to do this and I followed them to the letter. But when I clicked on the programme again I got the same message.

I tried opening Norton and switching everything off there - ignoring all the dire warning signs - but that didn't work either - still the same message. "Switch Norton off First"

So, unless anyone here has any bright ideas I am going to either have to take it back to the shop and get them to do it, or else eat humble pie and pay Norton for another year of "protection" - it sounds like a protection racket if you ask me!

Cheers,

Berni


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Marta Fernandez-Suarez  Identity Verified
United Kingdom
Local time: 23:28
English to Spanish
TOPIC STARTER
turning to HP support? Jul 13, 2006

Hi Berni

Sorry to hear it is being so difficult to remove it in your case, maybe the problem has to do more with Hewlett Packard. In my case (fingers crossed) it all worked out ok (I followed Jerzy's and Fernando's suggestions so far), but my laptop is not HP.

Also, my version of Norton was the 2005 one. If yours was older, maybe that is why is prooving so difficult.

I can only suggest that may be HP support service could help.

Lots of luck and perseverance!

Regards

Marta

[Edited at 2006-07-13 08:08]


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Florence B  Identity Verified
France
Local time: 00:28
Member (2002)
English to French
+ ...
Ctrl+Alt+Del to disable Norton Jul 13, 2006

In XP it opens a window, it doesn't close the OS like it did in the past.
Open the tab "processes" (I'm not sure about the name, I have a French XP) - that's the second tab.

There you have a list of running processes. Close everything that seems to look like being from Norton (and if you close more, it doesn't actually matter - it doesn't delete anything at this point it just closes program or processes, in the worst case it will close or reboot the computer).

*Then* try deleting the program again, I have a friend who had similar problems some time ago and we discovered that she only could get rid of Norton with the original CD being in the drive. This is similar to doing this from the HP application.

The other offered solution (from regedit) is fine but it can be dangerous in case you're not experienced with Regedit enough, you could badly crash your computer in some cases.

Start / Run / type "Regedit" in the box.
Go to HKEY_LOCAL_MACHINE / SOFTWARE/ MICROSOFT / WINDOWS / CURRENT VERSION/ RUN
In this "run" key are listed the programs that Windows run at startup.
If there's a line in the right side of the window that's related to Norton, delete this value (this line).
It can also be a good occasion to do a bit of (belated) spring cleaning and remove some unnecessary programs (it doesn't actually remove the programs, it prevents them from running at startup) - but one more time, be careful as long as you're not experienced, in the beginning only delete what you *know* you want to get rid of.

Then restart the computer and delete the program from the cd/HP program as previously said.

Good luck.

Florence



[Edited at 2006-07-13 08:46]


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