Problem with license
Thread poster: Isabel Estevez Higueras

Isabel Estevez Higueras
Spain
Local time: 19:40
Member (2011)
French to Spanish
May 22, 2014

Hi,

Because of vacation, I installed Trados 2011 and Passolo on another PC. Before, I deactivated the licenses. When I came back home, I deactivated Trados’ license but I forgot Passolo’s license. Now, I can’t use it because it is supposed I have the license in use.

How can I deactivate it online? I’ve read all the solutions on SDL web, but I haven´t found a solution for my problem. It’s really difficult to find the form contact with SDL.

Thanks in advance.
Isabel


 

SDL Community  Identity Verified
United Kingdom
Local time: 19:40
English
Contacting SDL May 22, 2014

Hi Isabel,

Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Licensing Problems
- I use SDL Trados Studio / SDL Passolo – 2011 or 2014
-- I need to have my license reset

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


 

Isabel Estevez Higueras
Spain
Local time: 19:40
Member (2011)
French to Spanish
TOPIC STARTER
I did these steps May 24, 2014

Thank you, Paul.

Actually, I did all these steps, the problem was that I coudn't find the form. It's always loading but it never acheives. so i can't fill in the form and sent it.

Kindly,
Isabel.


 

SDL Community  Identity Verified
United Kingdom
Local time: 19:40
English
I would do this for you... May 24, 2014

... but I can't find you in our database and I need to right contact details. Can you email me with your details please?

Regards

Paul
pfilkin@sdl.com


 


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