Problems downloading SDL Trados 2007 installation files from SDL website
Thread poster: Elke Vogelsang

Elke Vogelsang  Identity Verified
Local time: 17:00
English to German
+ ...
Mar 30, 2008


I'm not sure if you can help me, but maybe somebody here had this problem before.

I bought SDL Trados 2007 (the upgrade from Trados 7). Now I'm trying to download it from the SDL site, but it won't work.

I can download all other material (pdfs, word files, zip, etc.) from the internet at a speed of about 240 kb/sec. When I try to download the installation files for SDL Trados 2007 (391 MB), I get a download speed of only 20 kb/sec and even after four hours of trying to download this one file, the download cancels prematurely. The file downloaded to my PC is not usable.

Is this a problem with the SDL site?
Or any problem with my Internet Explorer, Computer, etc.?
I tried to modify my security settings in IE, disabled the popup blocker, etc. - no change.

I'm trying to download the files for three days now.

Of course, I wrote an email to SDL, but I'm really stuck here and can't wait for the answer (if I get one).

Any hints, tips or tricks, suggestions?


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Jan Kolbaba  Identity Verified
Czech Republic
Local time: 17:00
Member (2006)
English to Czech
+ ...
Try FTP Mar 31, 2008

Hello Elke,

did you try to use the alternative download? You may find it below the red button "Download", just click at "Alternative download via FTP ?".

Hope it helps.


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SDL Community  Identity Verified
United Kingdom
Local time: 17:00
Try FTP Mar 31, 2008

Hello Elke,

I agree with Jan. I recommend you try to download the software via the "Alternative Download via FTP" link.

We also recommend that you add "" and "" to your list of trusted sites, although I don't think that this is the problem, but give it a try.

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team

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Elke Vogelsang  Identity Verified
Local time: 17:00
English to German
+ ...
Thank you very much. Apr 10, 2008

Thanks a lot for your replies.

I hate to admit it, but it was my fault. I didn't know that the bank transfer takes two weeks and until then SDL won't active the download feature.

Thanks again.

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theangel  Identity Verified
Local time: 17:00
Swedish to Italian
+ ...
Problem with ftp Feb 27, 2010

Hi all,

I thought I'd post here, as my problem is the same: a problem downloading install files. I need to install my Trados 2006 freelance on a new computer (so I don't have Elke's problem, here), but trying to download it normally, the download would get up till about 6-7% and then timeout. So I tried to use ftp, but even using two different ftp clients I always get an error message...
Here is what SmartFTP says:

[22:46:15] SmartFTP v4.0.1072.0
[22:46:15] Resolving host name ""
[22:46:15] Connecting to Port: 21
[22:46:15] Connected to
[22:46:15] 220 Welcome to SDL.COM (DOWN01) FTP service.
[22:46:15] USER anonymous
[22:46:16] 331 Please specify the password.
[22:46:16] PASS (hidden)
[22:46:16] 230 Login successful.
[22:46:16] SYST
[22:46:16] 215 UNIX Type: L8
[22:46:16] Detected Server Type: UNIX
[22:46:16] RTT: 189.890 ms
[22:46:16] FEAT
[22:46:16] 211-Features:
[22:46:16] EPRT
[22:46:16] EPSV
[22:46:16] MDTM
[22:46:16] PASV
[22:46:16] REST STREAM
[22:46:16] SIZE
[22:46:16] TVFS
[22:46:16] 211 End
[22:46:16] PWD
[22:46:17] 257 "/"
[22:46:17] CWD /
[22:46:17] 550 Failed to change directory.
[22:46:17] TYPE A
[22:46:17] 200 Switching to ASCII mode.
[22:46:17] PASV
[22:46:17] 227 Entering Passive Mode (80,74,3,157,229,24)
[22:46:17] Opening data connection to Port: 58648
[22:46:17] LIST -aL
[22:46:18] 550 Permission denied.
[22:46:48] NOOP
[22:46:48] 200 NOOP ok.

Thank you so much in advance for your kind help!

(desperately needing her Trados to work on a file...)

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