Please help others to help you, by providing as much information as you can - as requested when posting a new topic in this forum:
When asking for help, make sure that you:
# indicate the file format(s) involved
# specify each software package that is relevant to your posting, identifying the version with the *full* version number
# describe the step(s) or process(es) which have triggered the problem.
This will help others to help you.
Specifically, what is your Trados version?