APPCRASH error when using Trados
Thread poster: Sandra Baptista

Sandra Baptista  Identity Verified
Portugal
Local time: 09:46
Member (2005)
English to Portuguese
+ ...
Jan 7, 2009

Hello,
I'm getting this message everytime I open a segment in document with Trados and I have to shutdown Word. Does anyone knows how can I solve it and why this happens? Many thanks.


Assinatura do problema:
Nome do Evento de Problema: APPCRASH
Nome da aplicação: WINWORD.EXE
Versão da aplicação: 10.0.6850.0
Carimbo de Data/Hora da Aplicação: 4902222e
Nome do Módulo com Falhas: WINWORD.EXE
Versão do Módulo com Falhas: 10.0.6850.0
Carimbo de Data/Hora do Módulo com Falhas: 4902222e
Código de excepção: c0000005
Desvio de Excepção: 008b6b97
Versão do SO: 6.0.6001.2.1.0.768.3
ID de Região: 2070

Informações adicionais sobre o problema:
LCID: 2070

Leia a nossa declaração de privacidade:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0816


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Jerzy Czopik  Identity Verified
Germany
Local time: 10:46
Member (2003)
Polish to German
+ ...
First try to help yourself Jan 7, 2009

and post the entire required infomation here.
When posting to this forum, you are asked to provide:
When asking for help, make sure that you:

  • indicate the file format(s) involved
  • specify each software package that is relevant to your posting, identifying the version with the *full* version number
  • describe the step(s) or process(es) which have triggered the problem.

This will help others to help you.


Now what I just see you posted an error message caused by Word, which is entirely NOT related to Trados. More even, you post this in Portuguese (or is it Spanish? I'm sory, but I can't tell those languages) - but not all people in the world are able to understand this language...

[Edited at 2009-01-07 22:44 GMT]


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Sandra Baptista  Identity Verified
Portugal
Local time: 09:46
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
Clarification Jan 7, 2009

I only get this error with Word when using Trados, so there must be some relation.
Plus, this technical forum is also read by Portuguese, Spanish, French, Russian people, etc, etc, so, I suppose I can post here a post in any language I want. If I get the error in Portuguese, I post in that language.

Finally, FYI I also posted this message in the Portuguese forum.

Regards,
Sandra


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Jerzy Czopik  Identity Verified
Germany
Local time: 10:46
Member (2003)
Polish to German
+ ...
Please provide the requested information Jan 7, 2009

- describe the step(s) or process(es) which have triggered the problem


BTW, you are not posting in a Portuguese forum here, but in SDL Trados support - and the forum language here (and also in all other general fora9 is English.
So please try to help me to help you.

What have you been doing before this error happened? Which Word version, Trados version and Windows version are you using?
Maybe this is obvious to you, but I do not own a crystal ball and can't see that.
And such information is very important.

[Edited at 2009-01-08 09:54 GMT]


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Sandra Baptista  Identity Verified
Portugal
Local time: 09:46
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
... Jan 7, 2009

I'm posting this message in this forum because my error occurs, as I mentioned in my original post, when I open a segment while using Trados. As I'm not a technician and if this error ONLY occurs when openning a segment with Trados, I assume there must be some kind of relation.
And, I have posted my question in English. The error is in Portuguese because it is just a copy/paste of the error I get on my screen.

I use Trados 7, Word 2002 and Windows Vista.


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Jerzy Czopik  Identity Verified
Germany
Local time: 10:46
Member (2003)
Polish to German
+ ...
Trados 7 is NOT compatible with Windows Vista Jan 7, 2009

and we wouldn't have had this strange discussion, would you provided this crucial information in your first post.
I'm afraid there is no real help for you, as only SDL Trados 2007 SP2 and above is supposed to run without a problem on Vista.
Maybe you will be lucky and it will sometimes work, but is not supposed to do so.


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Sandra Baptista  Identity Verified
Portugal
Local time: 09:46
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
... Jan 7, 2009

Usually it runs just fine. I only get this error with a few Word documents. And the error only occurs with some segments of the same document. The majority of the segments I can open and close without any problem.

But thanks for your answer.

[Edited at 2009-01-07 23:29 GMT]


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Alexandra Beisl  Identity Verified
Germany
Local time: 10:46
English to German
+ ...
Smart Tags in Word might be the problem and not VISTA Jan 8, 2009

I had a very similar problem a while ago and only the following helped: Go to Tools, AutoCorrect, then the Tab "Smart Tags" and hit "Remove Smart Tags". Not sure what this is in Portuguese, but you might still be able to find it. Hope it works.

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Sandra Baptista  Identity Verified
Portugal
Local time: 09:46
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
Many thanks! Jan 8, 2009

It worked!

Sandra


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APPCRASH error when using Trados

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