Trados installation and start up 2009
Thread poster: Richard Brunner

Richard Brunner  Identity Verified
Netherlands
Local time: 06:10
German to Dutch
+ ...
Jun 29, 2009

Ten days ago I bought a Trados upgrade from 2007 FL to 2009 FL Suite,as well a complete 2009 FL Suite for my wife. Up to now I have been battling to unstall it and get it running with little success. I never had any problems with it when I first bought 2007 FL 2 years ago.
I go through all the steps/procedures as instructed and then it works for a short time and the just stops. I start SDLX up and all goes well and then it just stops and has to be started again. each time I start 2009 I keep on getting a pop-up to fill in my license numer/activation code. After doing this and starting up I get the same pop-up with the same request.
Can anybody pleeease help/ give some advice on this matter?

[Edited at 2009-06-29 18:45 GMT]


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Luisa Ramos, CT  Identity Verified
United States
Local time: 00:10
Member (2004)
English to Spanish
Same here with Suite 2007 Jun 29, 2009

This happened to me when I upgraded to the Suite. After several "activations" (every time I called the program), I decided to cancel the message; it never asked for it again and I haven't had a problem since.

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Richard Brunner  Identity Verified
Netherlands
Local time: 06:10
German to Dutch
+ ...
TOPIC STARTER
Trados installation and start up 2009 Jun 29, 2009

Thanks Luisa, I'm going to try that!

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Claudia Alvis  Identity Verified
Peru
Local time: 23:10
Member
Spanish
+ ...
Installation Jun 29, 2009

Richard, if you have a problem with the actual installation (not the activation), when you download the program, don't click on Open, save the installer and run it directly from your computer. After following all the installation steps, you need to re-start your computer.

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SDL Community  Identity Verified
United Kingdom
Local time: 06:10
English
Please visit the Solution Finder... Jun 30, 2009

Hello Richard,

You are entitled to free installation and licensing support. If you are experiencing any problems then we urge you to visit our Solution Finder. Please follow the solution finder questions step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.

To visit the solution finder please follow these instructions:

1. Please visit: https://oos.sdl.com/asp/products/ssl/account/default.asp

2. Login with your username and password

3. Go to "My Support"

4. Select "Licensing and Installation Help"

5. Read the instructions and then select the "Solution finder direct link"

6. Select the "Licensing Problems" link in the left hand navigation pane

7. Answer the questions accordingly

Again, you will be given a support form to fill out if you don't find a solution.

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team


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