Any support contact email from Trados? Thread poster: Karina Garcia Pedroche
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My PC crashed a month ago and, as it has happened to many other users, or so I read, I haven't been able to make my licence work in my refurbished PC.
After following the options of the Solution Finder in the Trados website, I get to a contact form with a broken required field, so I can't submit it.
I've received automated messages as responses for my submitted live help forms, but I can't get any living, real, human person from Trados to help me keep using the software I paid for.... See more My PC crashed a month ago and, as it has happened to many other users, or so I read, I haven't been able to make my licence work in my refurbished PC.
After following the options of the Solution Finder in the Trados website, I get to a contact form with a broken required field, so I can't submit it.
I've received automated messages as responses for my submitted live help forms, but I can't get any living, real, human person from Trados to help me keep using the software I paid for.
Sorry if I sound upset, but I am really are. Does anyone have a contact email of someone from the Trados support team to help me? Any other idea of how can I solve my problem?
Kind regards,
Karina Garcia Pedroche ▲ Collapse
| | | | | Can you clarify about the broken required field? | Jul 30, 2009 |
Hi Karina,
Could you describe which steps you clicked through in Solution Finder, and in what way the form would not function? What, precisely, do you mean by a "broken field"? I have just clicked through the Solution Finder, and I reach the form at the end. If you fill in some details on this form and submit it, a real human being will normally contact you. What problem are you having with the form?
Best regards,
Astrid
| | | | | Browser problem | Jul 31, 2009 |
Dear Astrid,
I could finally find what was the problem when trying to submit the form. I was using the Google Chrome I was not able to type in the field "Version", that's what I meant by "broken field". I tried using Mozilla Firefox and I could finally submit my support request. Thank you for taking the time to check for me!
Now, I hope someone from Trados to contact me in a couple of days.
Best regards,
Karina Garcia Pedroche
| | | | | Pleased to hear you solved the problem | Jul 31, 2009 |
Dear Karina,
I am glad to hear you found the fault and were able to submit the form.
I can give you assurance that the form reaches a member of staff at SDL Trados, and that you should hear from them soon now. They will assist you with the process of returning the old licence and obtaining a replacement one, that will work with your computer.
Best regards,
Astrid
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