Installing SDL Trados 2007 Freelance on new computer
Thread poster: Åsa_Maria K

Åsa_Maria K  Identity Verified
Sweden
Local time: 18:06
English to Swedish
+ ...
Aug 9, 2009

Hi!

I had SDL Trados 2007 Freelance installed on two computers. Because of a mothercard crash on one of them I had no chance to export the Trados license before it stopped working.

When I try to use the license number on my new computer it simply won't work. I find the following information on their web site:

"If you use an Activation Code please return it on the old computer before formatting your disk. You can use it again after you have installed the software on the new computer.

Please do also return your license file before changing computers/formatting your disk. You'll have to generate a new license file afterwards."

The problem is I did not have the time to export the license before the crash. Any ideas on what to to??


 

Giles Watson  Identity Verified
Italy
Local time: 18:06
Italian to English
SDL Support Solution Finder Aug 9, 2009

Hi,

AFAIK, you're going to have to get help from SDL support for this.

Go to the Customer Portal:

talisma.sdl.com

and click on the "Solution Finder" tab. Select "Licensing Problems" in the sidebar and click on "My software runs in demo mode only, or Activation/Licensing does not work". This will take you through a brief routine leading to a support request form. Fill that in, explain your problem (keep your order number handy) and someone should get back to you with help.

Best,

Giles


 

Åsa_Maria K  Identity Verified
Sweden
Local time: 18:06
English to Swedish
+ ...
TOPIC STARTER
SDL Support Solution Finder Aug 10, 2009

Thank you so much, Giles. I kind of got lost on their web site. Hope it will be sorted out soon.

Kindly, Åsa


 


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Installing SDL Trados 2007 Freelance on new computer

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