SDL Trados Multiterm 8-Studio 2009-Tageditor 8 issue
Thread poster: Thanos Kokkinis

Thanos Kokkinis  Identity Verified
Local time: 05:50
Member (2006)
German to Greek
+ ...
Aug 19, 2009

Some time ago I installed the new SDL Trados Studio 2009 Professional (built 9.1.0.0)/SDL Trados 2007 Suite Professional (built 8.3.0.863) package along with SDL Multiterm 2009 (installed built 8.0.490.0). At first all seemed to work as intended. However, all of a sudden, I no longer could add new terms from within Studio 2009 to open the Multiterm TB. Term recognition worked and existing terms could be inserted in the doc being translated.
When I tried the Add new term function in Studio 2009 I received the following error message:
"JAVA (TM) Plug-in Fatal Error. The Java Runtime environment cannot be loaded"
When I click OK Studio crashes with the following error message:
"CiceroUIWnd Frame: SDL TradosStudio.exe Application Error. The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program." When I click on OK Studio freezes.
I contacted SDL Trados support with inconclusive results. In short they suggested
to uninstall all versions of Java (Java and the J2SE Runtime Environment), reboot the computer, download and install the latest version of Java (Java 6 Update 14) uncheck the box next to "Enable the next generation Java plug-in" and run a repair install of SDL Trados Studio 2009 from Control Panel > Add/Remove Programs. This seemed to solve the problem but soon thereafter it was once more there. I then tried the following: I uninstalled Studio with Revo Uninstaller to remove all traces, uninstalled again all Java versions and re-installed Studio from scratch. This also installed the Java version that accompanies the Studio package; this being Java 6 Update 13. Again the problem seemed to be solved yet after a few hours I encountered exactly the same difficulties.
Another issue was the addition of new terms from within Tag Editor. This never worked. The Add term menu is available but the "Set as Source", "Set as target" and "Submit to Multiterm" options are greyed out. The SDL support engineer had the same problem on her machine. She promised to look into it, failed to report any progress and then "conveniently" opted to close the case without giving any notice.
Can anyone help?


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java memory setting Sep 9, 2009

1 Control panel;
2 java;
3 java tab;
4 view java applet run time settings;
5 Double click on runtime parameters and add the following:
-Xmx32m
6 'OK' your way back out
7 go to
http://www.duckware.com/support/javahelp.html
It should tell you max mem equals 31 MB.
8 Cross fingers; reboot.

With only java 1.5.0_12 installed, the above parameter-change got rid of the problem you described (error-free now, running trados 15 - 20 hours) on my computer.

I would be interested to know if this solution works on the latest versions of Java. Since my system seems stable (finally), I am not interested in any more experimenting at the moment.

Rant: the SDL site also makes reference to such a memory setting but seems to be recommending allocating huge amounts of memory to Java ('less than' or "more than" "half of" "system memory" (???)). Note that the default setting is 64 MB.

[Edited at 2009-09-09 14:43 GMT]


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Thanos Kokkinis  Identity Verified
Local time: 05:50
Member (2006)
German to Greek
+ ...
TOPIC STARTER
SDL Trados Multiterm 8-Studio 2009 issue mended Sep 9, 2009

Thank you Tobias.
I applied your solution and it seems to work. I hope it will last.
There is still the TagEditor issue open which is probably a Trados bug.


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Gilberto Allesina  Identity Verified
Brazil
Local time: 23:50
English to Portuguese
+ ...
Shame on SDL!! Apr 17, 2010

The problem is simple: SDL has to clear why they have updated SDL Trados TagEditor to Version 8.0 but haven't updated its capability of working with Multiterm 8.0!! Is there any reasonable explanation for this? I'm truly upset because you only discover this significant issue (since we expend lots of money to update, upgrade etc. etc.), which prevents you from doing a terminology QA in your finished jobs, when for instance, you go to Tools > Plug-ins > Verifiers > SDL Trados Terminology Verifier, click in Properties, and receiv e a message stating "The Terminology verifier requires MultiTerm 7 to be installed. The plug-in cannot be used."
Thank you SDL for the brilliant product you have induced us to buy!!
I suggest everybody to send upset e-mails asking money back, as it's truly a shame...
When SDL will correct this major issue?


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Débora Mascaró  Identity Verified
Spain
Local time: 04:50
English to Spanish
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Yes! Apr 22, 2010

Tobias, your solution worked for me! Thank you so much!!!
Débora


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Olga6913
Local time: 05:50
Russian to English
+ ...
Similar error with Java 1.6.0_20 Jan 2, 2011

Tobias wrote:

With only java 1.5.0_12 installed, the above parameter-change got rid of the problem you described (error-free now, running trados 15 - 20 hours) on my computer.

I would be interested to know if this solution works on the latest versions of Java. Since my system seems stable (finally), I am not interested in any more experimenting at the moment.



[Edited at 2009-09-09 14:43 GMT]



Tobias,

I've got a similar problem with Java error with Java version 1.6.0_20. The solution you suggested helped, but after couple of hours running Trados + Firefox (online dictionaries, Google, etc.), error message appears again.

Duckware.com yesterday showed max mem equals 240 MB.

Reboot helps but only for a while.


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Jerzy Czopik  Identity Verified
Germany
Local time: 04:50
Member (2003)
Polish to German
+ ...
-Xmx parameter is not equal for all machines Jan 2, 2011

and on top using Java other than 1.5.0_10 and 1.5.0_12 for Trados 2007 causes problems.
Before you evaluate more go back to ONLY JRE 1.5 10/12 on your PC.


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Olga6913
Local time: 05:50
Russian to English
+ ...
I'm using Trados 2009, Jan 2, 2011

Jerzy Czopik wrote:

and on top using Java other than 1.5.0_10 and 1.5.0_12 for Trados 2007 causes problems.
Before you evaluate more go back to ONLY JRE 1.5 10/12 on your PC.


but will try your advice, thanks!


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Jerzy Czopik  Identity Verified
Germany
Local time: 04:50
Member (2003)
Polish to German
+ ...
For Studio you need JRE 1.5.0_10 and 1.6.0_14 Jan 2, 2011

Is the error message you receive precisely the same as in the initial post?

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Olga6913
Local time: 05:50
Russian to English
+ ...
Installed JRE 1.5.0_12 - didn't help. Jan 2, 2011

Yes, the error message is exactly the same.

I deinstalled all versions of Java on my computer, installed JRE 1.5.0_12, set the Runtime parameter at -Xmx32m, but when I tried to check max mem at duckware.com (via firefox), it said the Java plugin was missing and suggested to install the latest version from Oracle website. I ignored, launched Trados and when I tried to add a new term it gave me the same error message.


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Jerzy Czopik  Identity Verified
Germany
Local time: 04:50
Member (2003)
Polish to German
+ ...
Please install also JRE 1.6.0_14 Jan 2, 2011

remove any -Xmx settings.

I need more information about your system.
What OS do you use? Did you install Studio as administrator?
Do you have Studio SP3? If not, please install SP3 first, before you do install or change anything else.

Again, the -Xmx solution and any information you may find at duckware.com are quite irrelevant, as this differs deeply from system to system.


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Olga6913
Local time: 05:50
Russian to English
+ ...
Fingers crossed - it's working now! Jan 3, 2011

Thank you for your help.

I installed Java 1.6.0_14 as suggested by Trados 2009 and if to start it prior to launching Firefox, everything seems to work.

If the problem appears again, I'll provide all the details re my system.


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SDL Trados Multiterm 8-Studio 2009-Tageditor 8 issue

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